Customer Service Representative-pitt Meadows

2 weeks ago

Chilliwack, Canada Gateway Mechanical Services Full time

At Gateway Mechanical, the extraordinary is

possible to achieve in the role of Customer Service Representative

Founded in 1968, Gateway Mechanical is a privately owned company that has established itself as a leader in the commercial and industrial refrigeration, heating and air conditioning industry (HVACR). Attending to 40,000+ service calls per year, Gateway is the largest HVAC & Refrigeration service provider in Western Canada. Our model is comprised of local branch teams with fully qualified personnel representing HVAC, refrigeration, plumbing/gas fitting, sheet metal and electrical trades. These teams are supported by centers of excellence including professional engineers and project managers which ensures Gateway’s full technical capability is

available for every project and service call.

The Customer Service Representative (CSR) is a key position within Gateway. This position is the first point of contact for our valued customers. The CSR will closely with operations and the sales department to ensure that Gateway maintains “best in class” customer service.

**Responsibilities**:

- Monitor and organize workflow for the field staff to ensure completion of assigned obligations within established client KPIs.
- Dispatch, update, and maintain work orders to technicians.
- Create work orders for on demand and quoted jobs, issue Purchase Orders and coordinate.
- Update and maintain the Dispatch board.
- Ensure communication is completed accurately to all stakeholders.
- Manage all administration required to ensure accurate record keeping and technicians can access information. Including, but not limited to: file opening, invoicing, and archiving.
- Bring all client inquiries and concerns to resolution as the primary contact, escalate as necessary.
- Increase account revenue by understanding clients’ needs and concerns.
- Support minor updates of Preventative Maintenance Contracts (IE Equipment update).
- Provide award-winning customer service; build quality relationships and make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Work with A/R to resolve payment delays when necessary.
- Job Journaling between work orders to correct errors when required.
- Maintain customer portals Obtain client purchase orders when required.
- Correct any errors in relation to billing.
- Prepare local invoices to the invoice-ready stage working from the assigned billing board to prepare work orders for timely and accurate invoicing.
- Enter new customer information into ERP for new

customer set-up.
- Post invoices and prepare to send to the client.
- Receive, triage, and log incoming client concerns.

Requirements / Certifications
- 2 - 5 years experience in a similar position
- Ongoing or completed post-secondary education
- Demonstrated Intermediate to Advanced level in Microsoft Excel, Word, and other Office products
- Demonstrated experience analyzing and resolving customer service and client issues
- Demonstrated experience working in a fast-paced environment, as well as a high degree of prioritizing and multi-tasking skills
- Demonstrated experience adhering to tight deadlines, particularly in high-pressure situations
- Demonstrated experience to be a self-starter, with an emphasis in a team-oriented environment
- Demonstrated written and verbal communication skills
- Demonstrated experience with Microsoft Office products

Perks of Working with Gateway
- Weekly Payroll
- Extended Health Care
- Dental
- RRSP Matching
- Life Insurance
- Health Care Spending Account
- Employee Assistance Program
- Paid Vacation Time
- Competitive Salary
- Safe Work Culture
- Great Team Environment

The Future is Bright. Come Grow with Us

  • Customer Service Representative

    2 weeks ago

    Chilliwack, Canada Allworld Logistic Solutions Inc Full time

    Job Summary: - Familiarity with industry-specific regulations We have an opening for the position of Customer Service Representative (Logistics) for a part-time temporary role with our company. This position entails a range of responsibilities related to ensuring smooth and efficient logistics operations while providing exceptional customer...

  • Customer Service Representative

    1 week ago

    Chilliwack, Canada Trouw Nutrition Full time

    Trouw Nutrition is looking for a **Customer Service Representative **to join our team in Chilliwack, BC. We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location. We count on your keen experience to work closely with logistics and manufacturing, ensuring timely...

  • Customer Service Representative

    3 weeks ago

    Chilliwack, Canada Trouw Nutrition Full time

    **Job Description**: Trouw Nutrition is looking for a **Customer Service Representative **to join our team in Chilliwack, BC. We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location. We count on your keen experience to work closely with logistics and...

  • Service Advisor

    2 weeks ago

    Chilliwack, Canada AutoCanada Inc. Full time

    **AutoCanada**, the largest publicly-traded automotive group in Canada, is **NOW HIRING** an experienced **Automotive Service Advisor **to work at **Chilliwack Volkswagen** location! This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a...

  • Customer Service Representative

    2 weeks ago

    Chilliwack, Canada Petro Canada Full time

    **About us** Petro Canada Gas Station We are looking for enthusiastic Customer Sales Representatives, who are open to working in Retail. It involves interaction with customers, stocking, and duties commonly performed at the gas station. **Job Types**: Full-time, Part-time, Permanent, Casual Part-time hours: 20-40 per week **Salary**: From $16.00 per...

  • Customer Services Representative

    4 weeks ago

    Chilliwack, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Service Representative

    1 week ago

    Chilliwack, Canada BMO Financial Group Full time

    8249 Eagle Landing Parkway Chilliwack British Columbia,V2R 0P9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...

  • Customer Service Representative

    1 week ago

    Chilliwack, Canada Harmonic Full time

    At MDT Manufacturing - Harmonic Plant, we are proud of the company culture we have created and maintained. Each employee lives out the core values and is invested in the future of the company. What makes working at the Harmonic Plant so special? The unfiltered truth is that it’s the authenticity of the owners of MDT Sporting Goods and the passion of the...

  • Customer Service Representative

    1 week ago

    Chilliwack, Canada Petro Canada Full time

    **About us** Petro Canada is a vibrant team business in Chilliwack, BC V2P 0C4. We are fast-paced and inclusive. Our work environment includes: - International workforce - Lively atmosphere - Safe work environment We are looking for enthusiastic Customer Sales Representatives, who are open to working in Retail. It involves interaction with customers,...

  • Customer Service Representative

    3 weeks ago

    Chilliwack, Canada IMW INDUSTRIES LTD (DBA CLEAN ENERGY COMPRESSION) Full time

    **Position Overview**: The Customer Support Representative works with domestic and international customers/representatives to generate aftermarket parts, service sales and support in an efficient and professional manner. **Duties and Responsibilities**: - Responsible for acting as a liaison between customers and IMW. - Assists with complaints, orders,...

  • Customer Service Representative

    1 week ago

    Chilliwack, Canada IMW INDUSTRIES LTD (DBA CLEAN ENERGY COMPRESSION) Full time

    **Position Overview**: The Customer Support Representative works with domestic and international customers/representatives to generate aftermarket parts, service sales and support in an efficient and professional manner. **Duties and Responsibilities**: - Responsible for acting as a liaison between customers and IMW. - Assists with complaints, orders,...

  • Customer Service Representative

    2 weeks ago

    Chilliwack, Canada U-Lock Mini Storage Group Full time

    **Job Summary** ARE YOU LOOKING FOR A FUN AND CHALLENGING CAREER WITH ROOM FOR GROWTH AND ADVANCEMENT? DO YOU HAVE A PASSION FOR HELPING PEOPLE AND PROVIDING AMAZING CUSTOMER SERVICE? ARE YOU LOOKING TO BE PART OF A DYNAMIC TEAM? If you answered **YES** to these questions, then we want to talk to you! U-Lock Mini Storage is seeking a motivated and dynamic...

  • Customer Service Representative

    7 days ago

    Chilliwack, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Customer Services Representative

    1 week ago

    Chilliwack, Canada Coast Capital Savings Full time

    Select how often (in days) to receive an alert:At Coast Capital, we're not dreaming about a better future, we're building one.As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000...

  • Customer Service Representative/content Moderator

    2 weeks ago

    Chilliwack, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Chilliwack, Canada*** Job Title: Customer Service Representative/Content Moderator (VR) "On-Site" **Job Description**: The Customer Service Representative for Content Moderator interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and...

  • Customer Service Representative, Chilliwack, Bc

    2 weeks ago

    Chilliwack, Canada Livestock Feed Full time

    **GOOD TO KNOW** - The Customer Service Representative is located within the Customer Service department of an OpCo - Dynamic team - Fun work environment **KEY RESPONSIBILITIES** The Customer Service Representative works closely with our customers to understand their needs, provide them with the insight they are looking for and help them complete their...

  • Customer Service Representative

    2 weeks ago

    Chilliwack, Canada Belron Canada Full time

    Ready to tap into your best and drive your career forward? Automotive glass technology is helping transform how we experience the road. At Belron Canada, we take this seriously, which is why we invest tirelessly on developing, certifying and advancing an elite force of highly trained technicians. - Job Description - You are the person who likes to set the...

  • Customer Support Representative

    1 week ago

    Chilliwack, Canada IMW Industries dba Clean Energy Full time

    **Position Overview**: The Customer Support Representative works with domestic and international customers/representatives to generate aftermarket parts, service sales, and support efficiently and professionally; **Duties and Responsibilities**: - Responsible for acting as a liaison between customers and IMW; - Assists with complaints, orders, errors,...

  • Customer Support Representative

    1 week ago

    Chilliwack, Canada IMW Industries dba Clean Energy Full time

    **Position Overview**: The Customer Support Representative works with domestic and international customers/representatives to generate aftermarket parts, service sales, and support efficiently and professionally; **Duties and Responsibilities**: - Responsible for acting as a liaison between customers and IMW; - Assists with complaints, orders, errors,...

  • Customer Service Representative

    1 week ago

    Chilliwack, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...