Operations Manager

6 months ago

Bedford, Canada Micco Companies Full time

**Job Title: Operations Manager**

**Company Overview**: Micco Companies is a family-owned holding company with a diverse portfolio, including Colin and Belle MacDonald Charitable Foundation, Community Courier, The Chickenburger and Chicken Little Café, Harvest Wines and Spirits, Palooka’s Executive Fitness, Micco Warehousing & Logistics, and Harvest Beer Wines Spirits. As a respected member of the Halifax business community, Micco is passionate about growth and expansion, employing over 350 people across Atlantic Canada.

**Key Responsibilities**:

- **Customer Service Excellence**: Lead efforts to improve customer service and enhance the overall dining experience.
- **Operations Management**: Ensure consistent operational excellence across all aspects of restaurant management, including food preparation, cleanliness, and service quality.
- **Financial Management**: Track and analyze financial performance metrics to identify areas for improvement and drive profitability.
- **Team Leadership**: Build and lead a high-performing team, focusing on morale, accountability, and professional development.
- **Brand Preservation and Innovation**: Balance preserving the historic identity of Chickenburger while implementing changes to attract a younger demographic.
- **Community Engagement and Sales Focus**: Develop strategies to build stronger relationships with the local community and increase sales.
- **Innovation and Adaptability**: Stay informed about industry trends and implement innovative initiatives to rejuvenate the business.

**Qualifications**:

- Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred).
- Minimum of 5 years of experience in restaurant management, with a proven track record of success.
- Strong leadership and team-building skills, with the ability to motivate and inspire team members.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Financial acumen and experience with budgeting, financial planning, and cost management.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Passion for the restaurant industry and a commitment to delivering exceptional customer experiences.

**What We Offer**:

- Empowering environment with a focus on business growth, taking chances, and making mistakes.
- Performance-based bonus plan
- Staff discount of 20% off at our liquor stores (Westside, Harvest, and Rockhead).
- Free membership to Palooka's Executive Fitness.
- Additional partner discounts (Ok Tire, Eastlink Mobile).
- Discounted food at Chickenburger/Chicken Little.
- Opportunities for additional leadership and culinary training.
- Job Types: Full-time, Permanent.

**Benefits**:

- Dental care.
- Discounted or free food.
- Employee assistance program.
- Extended health care.
- Life insurance.
- On-site parking.
- Store discount.
- Vision care.
- Wellness program.

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Bedford, NS B4A 1E5: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What are your wage expectations?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Food management: 2 years (preferred)

Work Location: In person

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