Release of Information Clerk

2 weeks ago


Barrie, Canada Royal Victoria Regional Health Centre Full time

**Job Description**:
Reporting to the Manager of the Access to Information & Regional Privacy Office, the ROI Clerk is responsible for managing and processing requests for personal health information (PHI) from Patients, Doctors, Clinics, Hospitals, Providers, Lawyers, WSIB, Insurance Companies, Police, Coroners, CAS, Research, Criminal Injuries Board, The College of Physicians and Surgeons, College of Nursing and other professional colleges within the turn around time in accordance with the Personal Health Information Protection Act (PHIPA).

The ROI Clerk will navigate requests, always ensuring compliance with the Act (i.e., SDM, POA requests), consent processes, and RVH policy and procedures.

Other responsibilities include:

- Statistical tracking for end of year reporting
- Microfiche management
- Fax errors management
- Lockbox management
- Draft status investigations
- Offsite records access management

**Education**:
I. Community College Graduate of a Medical Office Administration Program or a registered Health Records Management Program
II. Graduate of a Canadian Health Information Management Program preferred

**Experience**:
I. Two (2) years of relevant experience within a healthcare setting
II. Advanced computer and Electronic Medical Records literacy (ex., Microsoft Office Suites, MEDITECH)
III. Detailed understanding of laws, regulations, and guidelines pertaining to Healthcare Privacy and PHIPA

**Competencies**:
I. Ability to establish collaborative working relationships
II. Strong client focus
III. Able to exercise tack, courtesy, flexibility, patience, and sound judgment
IV. Ability to use conflict resolution tools and techniques
V. Able to communicate effectively both orally and in writing
VI. Demonstrated ability to handle sensitive issues and maintain confidentiality
VII. Decision making and time management
VIII. Work independently with limited supervision, handle a heavy workload and meet short timelines

**Other**:
I. Familiarity with PHIPA
II. Experience in MS Office, Excel, MS Publisher and Meditech mandatory
III. Unless otherwise stated, minimum educational requirement of Grade 12 or equivalent
IV. Demonstrates RVH Core Values and behaviours consistent with the RVH Code of Conduct
V. Must demonstrate proven workplace excellence through commitment to strong job performance and attendance


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