Snow School

**Location**:Cypress Mountain Resort***

6000 Cypress Bowl Road, West Vancouver, BC V7V 3N9

**Department**: Snow School

**Status**: Full Time Seasonal (FTS)

**Reports To**: Snow School Sales & Administration Manager

**Start Date**:November 2024

At Cypress Mountain, exceptional guest service and a strong, supportive team environment are at
the heart of everything we do. The Snow School Lesson Sales Coordinator is pivotal in guiding,
supporting and leading the reservations team to ensure they are empowered to provide our guests
with the experience of a lifetime. This is an opportunity to lead with compassion, inspire excellence,
and create lasting memories for everyone who comes through the Cypress Mountain Snow School
programs.

**DUTIES & RESPONSIBILITIES **(include but not limited to the following)**:

- Be principle point of contact for Communications Center inquiries and On-Snow Supervisors.
- Lead a team of Lesson Desk Cashiers and Reservations Call Center team.
- Demonstrate sound judgement and customer service skills to de-escalate guest dissatisfaction or

concern.
- Contribute to the development of an organisation system to ensure efficient operation of Lesson

Desk.
- Collaborate with Guest Services Supervisor(s) to ensure consistency in product knowledge and

business practices.
- Assign tasks to Lesson Desk Cashiers to ensure smooth daily operation.
- Develop systematic process for responding to guest inquiries.
- Monitor and assist to process and book specialty (request) Private Lessons.
- Communicate effectively with Snow School Managers to ensure that all on-snow needs are met.
- Maintain communication with Snow School Managers regarding workload management and

progress.
- Provide a positive and encouraging working environment for Lesson Desk Cashiers.
- Obtain advanced product and sales knowledge to meet customer satisfaction needs.
- Obtain advanced Lessons details (Instructor rolls and responsibilities).
- Obtain advanced knowledge of back-end sales procedures and systems.
- Train and supervise Lesson Desk Cashiers and Reservations Call Center staff as per their job

descriptions.
- Embrace the company’s core values:

- K.R.P. - Kindness, Respect and Professionalism in every interaction.
- L.E.A.D.S. - Long Term Thinking, Excellence in Execution, Attitude is Everything, Develop

Great People and Serve First.

**QUALIFICATIONS/COMPETENCIES**:

- Ability to lead and motivate a team.
- Professional, reliable, punctual, and a willingness to learn.
- Exceptional organization skills.
- Strong understanding of computer literacy and the ability to support team members in

developing their digital skills.
- Problem solver, self-motivated/self-directed.
- Effective team building skills.
- Excellent communication, prioritization and organizational skills.
- Excellent interpersonal skills, able to give and receive feedback.
- Motivated to take on new challenges and responsibilities, able to show initiative and adapt to

change.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work a flexible schedule to meet needs of the business (evenings/weekends/holidays).

**EDUCATION and EXPERIENCE**:

- CSIA/PSIC/CASI Level 1+ certification (or foreign equivalent) an asset.
- High School or equivalent.***

**CERTIFICATES, LICENSES, REGISTRATIONS**:

- Must be able to legally work in Canada
- Hold a valid BC Driver’s License - an asset
- Have a dependable/insured vehicle required to get to/from work - an asset

**WAGE/BENEFITS**:

- Wage: $23/hr
- Seasonal bonus program
- Skiing/snowaboarding/cross country skiing/snowshoeing/snowtubing - all mountain access
- Free Lessons
- Discounts in F&B and Big Bear Sports (retail)
- FUN work atmosphere in unique environment

**TO APPLY**:
to apply. If you are a passionate Snow School leader who thrives in a collaborative environment, we
- The above description is a general overview of the responsibilities of the position but is not intended to be all-_
- encompassing. Additional or alternative responsibilities may be assigned and discussed, depending on the _
- dynamic needs of the department and Cypress Mountain Resort as a whole._