Client Support Specialist

3 weeks ago

Duncan, Canada Municipality of North Cowichan Full time

The Municipality of North Cowichan (population 31,900) is located in the beautiful Cowichan Valley on Southern Vancouver Island, between Nanaimo and Victoria. Our communities of Chemainus, Crofton, Maple Bay and the South End are home to a multitude of artistic, cultural and outdoor recreational activities. The Municipality provides a stable and varied work environment, competitive pay and benefits.

You will work under the direction of the Manager of Technical and Client Services, and will provide support to all Municipal staff in their use of information technology equipment. You are personable and empathetic in your interactions with customers, are customer service focused, and have strong technical troubleshooting and prioritization skills. Hours of work for this position may include night and weekend shifts and will include regular travel within the Cowichan Valley. Deployment to other related duties may be required from time to time.

Required Skills, Qualifications and Abilities:

- Completion of Grade 12.
- Completion of a one year certificate in applied information technology from an accredited post-secondary institution, combined with one year experience in an equivalent role, or three years of experience in an equivalent role.
- Possession and maintenance of a valid Class 5 B.C. Driver's License; a satisfactory current driver's abstract will be required.
- High degree of skill in customer-centric service, managing customer relationships, relating to customer requirements, and providing ongoing communications.
- Proven ability in identifying and resolving hardware and software problems in a complex technical environment.
- Experience in writing clear, concise user documentation and effectively communicating with users of computer technology.
- Independence of judgment and capability of working under mínimal supervision.
- Manage time effectively when faced with multiple requests for support.

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