Condo Administration Manager

2 weeks ago

Toronto, Canada Graywood Group Full time

**JOB TITLE**:Condo Administration Manager**

**DIVISION: Customer Care**

**DEPARTMENT: Customer Care**

**REPORTS TO: Director of Director of Customer Care**

**LOCATION: Toronto**

**POSITION OVERVIEW (Purpose)**:
Graywood is an industry-leading real estate development company with a proven history of success. Graywood is focused on residential mixed-use development in the Greater Toronto Area and other major Canadian markets. During its 37-year history, Graywood has managed 54 projects, with 31,400 housing units and a combined value of $8.8 billion. The management team has overseen development across several asset classes including for-sale residential, seniors housing, office, retail, and industrial, providing Graywood with first-class depth and breadth of experience.

As we grow, we are looking for someone with strong condominium administration managerial experience to take us into the future. We have established a highly qualified head office Condo Administration and Customer Care team. As the new Manager of Condo Administration, you would be working and collaborating to create a system that works to generate success for our overall customer relations and closing process.

**RESPONSIBILITIES**:
Your duties include, but are not limited to:
Administration Managerial Role:

- Strong knowledge of Sales contracts and documentation, including but not limited to The Agreement of Purchase and Sale, Amendments, Tarion, Fintrac, Condominium Documents
- Answers and advises on legal requests during the 10-day cooling period, communicates and reviews, Amendment pertaining to legal requests.
- Facilitates assignment and mutual releasees requests through the lawyers.
- Maintains Agreement Related Documents through the life cycle of the Sales Project to ensure all sale file are complete for closing
- Working closely with the Director of Customer Care to create Policies and Procedure
- Facilitate the tracking of but not limited to, Purchase and Sale Agreements, Amendments, Incentives, Deposits, Mortgages, Broker Referrals, Lawyers' Information, Tarion Date Change, Delinquent Sales, and Purchaser Information
- Works with the Director of Customer Care and coordinates with all departments to prepare and facilitate all closing related items for the Lawyers Closing Package
- Tracks key milestones timelines, for Finance, Tarion, and Broker Payments.

Communication
- Working closely with the Director of Customer Care, responsible for creating and reviewing communication templates letters and Scripts and keeping up-to-date templates to be reviewed bi-annually.
- Works Closely with the Director of Customer Care to Facilitating Purchaser Correspondence timelines and maintaining a high level of Customer Service.
- Work with the Director of Customer Care to prepare and update Homeowner Education Communication materials.

Relationship and Customer Service
- Create, nourish, and maintain relationships with Purchasers, Brokers, agents, lawyers and Graywood Team members
- Work with the Director of Customer Care to analysis and report on the Customer Satisfaction Surveys, and initiate follow up correspondence to maintain relationships with purchasers.

Education
- Working with the Condo Admin Team and Director of Customer Care, Training new staff on sales CRM & Contract Management Platforms
- Provide support, mentorship, and Training to Staff and when new process and procedures are introduced

**Requirements**:
**QUALIFICATIONS**:
**Education**:Post-Secondary education

**Experience**:5-7-year experience in Sales Office Administration New Development Real estate

**Key Competencies**:

- Knowledgeable in Purchase and Sale Agreement and Condominium Documents
- Familiar with Tarion
- Highly organized
- Strong attention to detail
- Deadline driven
- Excellent communication and management skills
- Proficient in word, excel, outlook and accustomed to CRM systems
- Legal experience would be a plus
- _
- Should you require any disability-related accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs._

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