Customer Service

7 days ago

Toronto, Canada Toronto Public Library Full time

**Job Number**:

- J1024-0328**Posting Date**:

- November 7, 2024**Closing Date**:

- November 15, 2024**Job Title**:

- Public Service Assistant**Branch/Department**:

- Thorncliffe**Division**:

- Branch Operations & Customer Experience**Employment Type**:

- Permanent Part Time**Status**:

- Part-Time**Hours per week**:

- 17.5**# of Open Positions**:

- 1**Work Schedule (Week1)**:

- Monday: Off
Tuesday: Off
Wednesday: 9:00 - 12:30
Thursday: 12:30 - 8:30
Friday: 5:00 - 8:30
Saturday: 9:00 - 5:00

**Work Schedule (Week2)**:

- Monday: Off
Tuesday: Off
Wednesday: 9:00 - 12:30
Thursday: 12:30 - 8:30
Friday: 5:00 - 8:30
Saturday: Off

**Salary**:

- $27.54 - $31.14/Hour**Pay Band**:

- PE007**POSTING TYPE**: SENIOR QUALIFIED PROCESS - ARTICLE 16.02

**STATUS**: Permanent Part-Time

17.5 hours per week. Evenings and Saturdays required.

**JOB SUMMARY**
Under the direction of the designated supervisor, performs, as assigned, the complete range of clerical duties necessary for the operation of the branch or department:

- Assists staff in the performance of specialized responsibilities
- Assists patrons under the guidance of the librarian in charge

**DUTIES**:

- Carries out all tasks related to the circulation of materials and directs incoming calls
- Performs clerical routines such as maintaining files, ordering supplies and sorting mail
- Takes responsibility for the collection, counting and depositing of cash received
- Assists patrons in the use of specialized equipment
- Assists in maintaining the general materials collection by shelving and shelf reading materials
- Assists in the organization and maintenance of collections as assigned
- Prioritizes assignments and recommends alternative work methods
- Assists in library programmes for people of different ages and cultural backgrounds
- Types detailed reports, correspondence
- Assist with general enquires relating to library materials and rules and regulations (this may involve enquires by patrons in the library, by telephone, telephone equipment for aiding hearing impaired patrons, computers or other devices as used in or by the Library)
- Works at other branches/divisions as required
- Performs other related duties as required

**Qualifications**:

- Secondary School Graduation Diploma or equivalency
- Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
- Ability to respond with tact, courtesy, alertness and good judgement to the needs of patrons of all ages and cultural backgrounds
- Knowledge of public library collections including fiction, non-fiction and routine reference sources.
- Knowledge of library terminology and the classification schemes of the collections serviced
- Ability to work with minimum supervision
- Knowledge of clerical library procedures
- Accuracy and speed in keyboarding
- Flexibility

**SALARY**:
$27.54 per hour (2024 rate)

Upon request, accommodation will be provided through all stages of the recruitment and selection process.

If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible. All accommodation requests are confidential.

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