Account Services Agent

3 weeks ago

Regina, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Account Services Agent

**WHAT IS THE OPPORTUNITY?**

This position is primarily responsible for supporting Currency Processing and Operations within the Center. Including operational support for various day to day activities where the main focus is accuracy, efficiency and to ensure Service Level Agreements (SLAs) are met at all times. You will be a main point of contact for client and Armoured Car Courier (ACC) escalations and an officer in charge during the early morning shift.

**WHAT WILL YOU DO?**
- Responsible for opening the Center.
- Sale and purchase of Precious Metals within Client Action Request Tool (CART), incoming shipments from Capital Markets and regular balancing of inventory.
- Bank of Canada (BoC) incoming/outgoing shipments.
- Monitoring ACC arrival and departure.
- Foreign Currency (FX) editing orders and incoming/outgoing shipments with Bank of America (BoA).
- Packing Precious Metals, Foreign, Canadian and United States currency cash parcels.
- Receiving and unpacking of incoming bulk cash parcels, commercial and Branch deposits.

**WHAT DO YOU NEED TO SUCCEED?**

**Must have**:

- Must be on time and able to work flexible hours.
- Effective time management skills that keep you organized and on schedule.
- Can work independently and with other.
- Ability to work well under pressure, in a fast-paced environment.
- Able to withstand long periods of standing and lifting.

**Nice-to-have**:

- Common knowledge of computers.
- Clear communication skills.
- Team Player

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work.
- Opportunity to develop a meaningful career.

**Job Summary**

**Address**:
REGINA, Saskatchewan, Canada

**City**:
CAN-SK-REGINA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-08-18

**Application Deadline**:
2023-09-08

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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