Order Management Specialist

3 weeks ago

Markham, Canada Cepheid Full time

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The Order Management Specialist is responsible for processing orders for company products and services, expediting and coordinating flow of work within or between internal departments, and reviewing agreements or proposed agreements for conformity to company rates, rules, and regulations.

This position is part of the Customer Support team and will be located in Markham, Ontario Canada, Hybrid 2 days per week in office. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

**In this role, you will have the opportunity to**:

- Acts as escalation focal point for customers, working closely with customer service personnel.
- Responds to customer requests and order-related inquiries, and addresses customer satisfaction issues.
- Ensures order requests are in compliance with company policies and practices: Verify pricing, terms, and other items.

**The essential requirements of the job include**:

- Effectively engage with external customers and partners, lenders and internal departments including shipping, finance, materials, technical support, service, sales and marketing, legal, and other departments as business needs require.
- Troubleshoot and analyze complex problems including escalations, provide customer related reports to management, sales and customer as needed/required
- High School education (or equivalent) and 2-4 years of relevant

**It would be a plus if you also possess previous experience in**:

- Experience with SAP and/or salesforce
- Bilingual in English and French

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

LI-AA4

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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