Server
3 weeks ago
Title: Server
Compensation: $16.75 per hour
Reports to: Director of Food Operations
Department: Habitat Pub
Full/Part Time: Part Time
About Us:
The Student Association at BCIT is a leading non-profit student-led organization committed to enhancing student life through advocacy and providing student-centered, responsive and pro-active services. Considered one of the leading student associations in the province, we live our mission and are student-focused in all that we do. Students lead our organization and govern the affairs of the BCITSA. Our Board of Directors is composed of 12 elected Student Executives and Student Councilors from each of the different Schools at BCIT.
The following values encompass how BCITSA upholds the mission and vision, and guide how we provide our services
- We recognize the talent and unique perspectives, including seen and unseen qualities, our employees bring to our culture.
- We expect our workplace culture to be one that is inclusive, respectful, fair, and safe for everyone.
- We advocate for flexibility, adaptability, and creative solutions to best meet the needs of our employees.
- We commit to building a workplace culture where employees feel safe to be their most authentic selves.
- We foster a workplace where clear communication, transparency, and accountability are prioritized.
Why Work With Us:
- 12 paid statutory holidays a year
- Free coffee and tea, and discounts at BCITSA food and retail locations
- Free access to BCIT fitness facility
- Flexible, fun team environment
- Everyone works towards enhancing student lives
The Opportunity
Reporting to the Bartender Lead, the Server is responsible for giving friendly and efficient service to Habitat customers with a positive and professional demeanor, accurate order taking, and the ability to balance different tables needs during the service cycle. You are a team player who helps other staff, especially during busy times. Finally, you clean, and stock as needed.
What You Will Do:
- Build rapport with customers throughout service cycle with an authentic, friendly, helpful, and professional demeanor
- Resolve customer complaints and requests; inform management when appropriate
- Develop and maintain a solid product knowledge in order to answer questions
- Monitor customer alcohol intake and refuse service if customer has reached their limit
- Inform customers of upcoming events and promotions within the pub or the greater BCITSA
- Greet and welcome customers, give them menus, inform them of specials, and ID them
- Take accurate food and drink orders, including any modifications or special requests
- Analyze orders and suggest combinations of food items to save customers money
- Check food quality and accuracy of order
- Deliver order including sauces, cutlery, extra plates, and napkins to tables, and ensure each customer receives items they ordered
- Input orders into POS terminal under the correct table number
- Carry out sales transactions using preferred method of payment, and close bills promptly
- Understand, follow, and enforce all policies and procedures
- Clear and clean tables after customers leave
- Perform closing cleaning duties and remove garbage
- Rotate and stock food items and other supplies
- Support Student Executives and staff members for their respective initiatives
- Assist in training employees
- Assist other staff with duties, especially when busy
About You:
With an open, engaging attitude and willingness to learn, you are someone who promotes
teamwork, hard work, customer service, and accountability in line with our culture and
objectives. You are positive, innovative, and resourceful with your abilities to preform job duties, or other tasks you are given. Lastly, building rapport with customers with an authentic, friendly, helpful, and professional demeanor will ensure a happy guest, and hopefully a returning guest.
In addition, you must have:
- High School Diploma or equivalent
- Serving it Right Certificate
- Six months of experience in a similar role
- Must be able to lift and carry up to 7kg (15lbs), bend, crouch, climb, and walk and stand for long periods
BCITSA respectfully acknowledges that the land on which BCIT’s main campuses are located is the traditional and unceded territory of the Coast Salish peoples, specifically the shared traditional territories of the Səl ̓ ílwətaʔ/Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh Úxwumixw (Squamish), and xʷ məθkʷəyə̓ m (Musqueam) First Nations
**Job Types**: Part-time, Seasonal
Contract length: 3 months
**Salary**: $16.75 per hour
**Benefits**:
- On-site gym
- On-site parking
- Store discount
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Tips
Ability to Relocate:
- Burnaby, BC V5G 3H2: Relocate before starting work (required)
Work Location: I
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