Patient Experience Assistant

3 weeks ago

Kitchener, Canada St. Mary’s General Hospital Full time

For more than 90 years St. Mary’s General Hospital has fostered a culture of innovation, compassion and respect. With this vision, St. Mary’s has developed an environment that inspires people to perform to the best of their ability. Passion, excellence and innovation are deeply embedded in all we do. St. Mary’s uses these principles to foster a healthy, supportive work environment that cares for the well-being of our community - mind, body and spirit. When you join St. Mary’s, your contribution will make a positive impact to the quality of life for patients and families. In addition, you will join a team dedicated to making St. Mary’s the safest and most effective hospital in Canada.

New employees must provide documentation of a 2-step TB screening, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at St. Mary’s General Hospital. Staff will require clearance from Employee Health and Wellness before they are able to begin any position within SMGH.

**Position Summary:
The Patient Experience (PEA) Assistant is responsible for assisting inpatients to set-up and initiate virtual visits with their loved ones, problem solve minor non-clinical issues for inpatients, obtain patient experience feedback, companionship for patients, assisting with meal set up and grooming and assist solitary inpatients with social engagement and mental stimulation. The PEA Guide will take direction from the Patient Experience Coordinator and the Manager of Quality and Patient Experience. **The position is Temporary Full time or Temporary Part time.
**Position Responsibilities**:

- Minimum grade 12 or equivalent
- Effective interpersonal, communication (verbal, written) and problem solving skills
- An ability to work effectively as a member of an inter-professional team
- Ability to maintain discretion and confidentiality
- Strong customer service/public relations experience/skill with demonstrated success in conflict resolution; 1+ years’ experience
- Possess the ability to take initiative and work with mínimal supervision
- Ability to exercise tact and diplomacy when dealing with concerns from patients, physicians, volunteers and staff.
- Strong decision making skills and comfortable functioning efficiently under stressful situations.
- Successfully able to perform their function in accordance with prescribed standards that focuses on the priority of People Safety and the delivery of the highest standard of Quality Care.
- Demonstrate the physical and mental capabilities necessary for proper and efficient performance of the essential duties of the position.
- Positive work record and good attendance record

**Preferred Requirements**:

- **Volunteer or formal training in a health care setting a definite asset**

**Working Conditions**:

- **Required to wear Personal Protective Equipment (PPE)**:

- **Ability to move throughout the hospital for extended periods of time**:

- **Shift work / rotational shifts and weekend work. Hours likely between 11:00-19:00 and 15:00-19:00 daily, seven days a week.**

**Application Instructions**:
**Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. SMGH requires all new hires to submit a valid Criminal Record Check that may include a Vulnerable Sector Screen prior to start date.**

**SMGH is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact the HR Administrator.

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