Sales & Design Associate

5 months ago

Saanichton, Canada Harbour City Kitchens Full time

**OUR TEAM**
At Harbour City Kitchens we proudly cultivate an environment that is built on integrity, reliability, responsiveness, and innovation so that each of our team members can flourish. This means that we are dedicated to building a diverse workforce, where employees feel a sense of belonging, and are valued for their contributions and perspectives.

**OUR COMPANY**
Family-owned and operated, we’ve been one of Vancouver Island’s leading cabinetry manufacturers for over 35 years. From our breathtaking showroom and in-house expert design team to our cutting edge robotics - we offer our customers an incredible full-service experience and deliver remarkable quality kitchen cabinetry that satisfies and delights.

**JOB OVERVIEW**
The Sales & Designer Associate is responsible for working with a diverse range of retail clients, to develop aesthetic and functional spaces that meet the client’s individual needs. They must maintain a high level of professionalism, display superior project management skills, product knowledge, and continuously work towards developing working relationships with clients.

**KEY ACCOUNTABILITIES**

**General Duties**
- Greet and welcome customers to the showroom in a friendly and professional manner.
- Actively engage with customers to understand their kitchen cabinet requirements, style preferences, and budget considerations.
- Provide knowledgeable advice and recommendations on kitchen cabinet designs, finishes, and functionalities.
- Offer superior customer service throughout the sales process to create a positive and memorable shopping experience.
- Showcase a wide range of kitchen cabinet products and explain their features and benefits to customers.
- Demonstrate different design options and explain how they can transform the look and functionality of a kitchen space.
- Assist customers in selecting appropriate materials, colors, and hardware to match their individual tastes and needs.
- Prepare accurate and detailed price quotes based on customers' chosen designs and specifications.
- Communicate with various departments to the project is executed smoothly and to remedy and issues that arise.
- Clearly communicate pricing information, payment terms, and any applicable promotions or discounts.
- Process customer orders accurately and efficiently, ensuring all details are recorded correctly.
- Collaborate with other departments to ensure smooth order fulfillment and timely delivery.
- Conduct follow-up communications with customers to address any additional questions or concerns.
- Provide after-sales support, including arranging for installation services and addressing any post-installation issues.
- Stay informed about the latest kitchen cabinet trends, styles, and innovations.
- Continuously update product knowledge to confidently address customer inquiries.

**QUALIFICATION **_**MUST **_**HAVE**
- Highschool diploma or GED, or an acceptable combination of education and experience.
- Previous experience in retail sales in the construction or kitchen cabinet industry
- Previous experience in design
- Knowledge of CAD software is an asset.
- Ability to read and decipher appliance specifications.
- Excellent interpersonal and communication skills with the ability to actively listen to customer needs.
- Ability to read blueprints and floor plans.
- Strong customer service orientation, focusing on building rapport and long-term relationships with clients.
- Organizational skills to manage customer inquiries and orders/jobs efficiently.
- Enthusiastic, self-motivated, and a team player.

**COMPENSATION**:

- Full medical with 80% coverage for dental
- RRSP/DPSP matching program through Manulife
- Beautiful and comfy working environment
- Tons of opportunities for growth and development
- Gourmet coffee and tea bar
- Monthly free team lunches and snacks
- Team events including summer BBQs and Holiday parties

**HOW TO APPLY**
- No phone calls or drop-ins
- Our core values are Integrity, Reliability, Responsiveness, and Innovation_

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Saanichton, BC V8M 2A5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Kitchen Cabinet: 1 year (preferred)
- Retail sales: 2 years (preferred)

Work Location: In person

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