Talent Acquisition Partner

6 months ago

Kitchener, Canada RouteThis Full time

Who We Are:
RouteThis is a Waterloo-based B2B SaaS whose time has come to level up We’re on a mission to intelligently automate customer support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized. RouteThis products are changing the world of technical support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry.

Our People & Culture team is growing and we are searching for a motivated and engaging Talent Acquisition Partner. The newly formed role is contract in nature, with a possibility of permanent. It is largely focused on building, documenting and training leaders on everything from pre-boarding to post-90 days in the employee experience. Because we are a scale up organization, we are looking for someone who doesn’t mind stepping into the Generalist space when recruitment volumes allow.

We care deeply about our current and future employees, are customer-centric, and are driven to get meaningful stuff done fast but to last. We are looking for people who share these values and are ready to execute against them every day.

In this role you will:
Partner with the head of the People & Culture team to take the Talent Acquisition strategy (which spans from planning headcount through onboarding), and implement tools and processes that fit the culture and business needs

Own a low-volume number of net new hires

Source, attract and interview with an eye to building repeatable tools and improving our employer branding in partnership with Marketing

Own the ATS, and ensure that it is being used to its full potential

Create tools and training documents for hiring leaders, in partnership with the Business Partners

Own and improve the existing onboarding process with an eye towards automation

Support People & Culture generalist activities when recruitment volumes allow

Train hiring leaders both asynchronous and in person

You bring to the table:
A high level of positivity, and energy

A customer-service mindset

A proven background in Recruitment (ideally 3-5 years)

Experience as an HR Administrator, or Generalist

A passion for technology in the field of Talent Acquisition

A strong attention to detail

The ability to convey a compelling story via your excellent written and verbal communication skills

The ability to multitask, prioritize, and manage time effectively

A collaborative approach and a desire to succeed both individually and as a team

A passion for creating repeatable processes, and documentation for a scaling business

Do you feel like you’re able to tackle this role? Show us what you’ve got

Who we are:
RouteThis is a fast-growing tech company that is changing the way ISPs and Smart Home companies handle technical support around the world. Instead of dealing with frustrating, long support calls where agents are unable to accurately identify issues, the RouteThis platform gives technical support teams the answers they need to immediately identify and resolve customers’ issues - or help customer to solve it themselves before even needing to call. We are headquartered in the Waterloo Region and our customers are all over the globe.

If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis

Annualized salary is $70-80k

Why RouteThis?

**Opportunity**: As a rapidly evolving startup, we’re constantly facing new challenges and opportunities, and prefer to promote from within. By working with us, you can jumpstart and shape your career.

**Team**:At RouteThis you’ll be working on a highly-motivated team full of the best talent you can find. We’re carefully selective on who we hire as we’re a close team.

**Fun**: Regular social events, lunches, and happy hours are all part of our culture. We never forget that work should also be fun.

**Perks & Benefits**:We offer great perks including competitive salaries, stock options, extended holiday weekends, parental leave, and a comprehensive benefits package.

**Location**:Located in the Waterloo-region in downtown Kitchener, we offer flexible work arrangements including hybrid and virtual options.

Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted.

RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

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