Merchandise Clerk

Neighbourly Pharmacy is seeking a Merchandise Clerk to join our Gimli, MB location at Pharmasave #451 Gimli.

**About Us**:
Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 295+ locations, our team of experienced industry leaders is passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.
- 40 hours per week.
- The store is open Monday to Friday from 8:30 a.m. to 5:30 p.m., Saturday from 9:00 a.m. to 5:00 p.m. and Sunday from 12:00 p.m. to 4:00 p.m.
- The usual shifts will fall between these days and times.

The Merchandise Clerk is responsible for coordinating the receiving, marking, and paperwork for all incoming orders. To keep the stockroom organized. To carry out sales transactions courteously and accurately. To provide friendly and professional customer service. To practice effective selling techniques. Assist with housekeeping, putting out stock, and merchandising.

**Responsibilities**:
Receiving and Pricing
- Receive all incoming orders using correct receiving procedures as outlined in the Employee’s Manual.
- Utilize and maintain the POS receiving program, receiving stamps, and in-store requisitions.
- Coordinate all inter-store transfers.
- Check off and mark all orders using the correct procedures as outlined in the Employee’s Manual.
- Ensure all information, such as quantity, cost, and retail prices is correctly entered into the POS computer.
- Maintain proper inventory files, purchase orders, and claim forms, in cooperation with the Front Store Manager.
- Check all invoices against purchase orders before approval.
- Claim any discrepancies in cost, quantities, or terms.
- Instruct other staff, if necessary, incorrect receiving procedures to be carried out in the Merchandising Coordinator’s absence.

Stockroom
- Organize the stockroom including the marking table, incoming orders, overstock, seasonal goods, shelving, and store supplies.
- Responsible for maintaining and ordering all marking supplies.
- Ensure the proper stock rotation of overstock.
- Establish a periodic clear-out policy for the stockroom.
- Organize all returns and assist in locating supplier returns for sales reps.
- Handle damaged goods and shipping as outlined in the Employee’s Manual.
- Ensure proper stockroom security.
- Perform the duties of a Front Store Clerk as needed.

Merchandising and Housekeeping
- Learn and utilize proper merchandising techniques such as shelf label placement, stock rotation, and facing.
- Maintain specific sections as allocated.
- Notify the store buyer regarding merchandise out of stock.
- Count inventory as advised by the Front Store Manager.
- Carry out housekeeping duties, ensuring that the store is kept clean, neat, and professional.
- The night staff is to sweep the floor every night and mop as required.
- Keep checkouts clean and neat, allowing sufficient room for customers.
- Maintain adequate stock of checkout supplies including bags, staples, till tapes and ribbons, rain check, charge, and refund forms.

Customer Service
- Acknowledge and greet all customers with a smile and hello.
- Maintain a warm, friendly attitude toward all customers.
- Keep an eye open for customers who require assistance.
- Develop and utilize selling techniques including features/benefits, closing, and companion sales.
- Develop product knowledge and learn about new products.
- Know product locations and store layout.
- Use tact and courtesy when dealing with difficult customers.
- Know whom to refer a customer to if they have a complaint.
- Inform the store manager of all customer complaints, comments, and concerns regarding customer service, prices, merchandise, etc
- Pay particular attention to store security.
- Follow store policy regarding the handling of shoplifters.
- Carry out additional duties as delegated by the Front Store Manager and Store Operator.

**Qualifications & Skills**:

- Some merchandising and retail experience is preferred.
- Previous shipping and receiving experience is an asset.
- Physically capable of performing the job’s essential duties and lifting up to 50 lbs.
- Pulling, Packing, and Loading. (Heavy Lifting).
- Ability to function for an extended period while standing.
- Ability to communicate clearly and courteously with customers.
- Great product or service knowledge.
- Multitask and manage the demands of numerous clients at once.
- Mature and cooperative attitude.
- Professional image including a name tag and proper grooming.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process