Hotel Supervisor, Glacier View Lodge
3 weeks ago
What will be your daily pursuit?:
Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.
Compensation:
The starting salary for this position is $19.50 per hour.
What perks can you expect?:
- $17.50/ day taxable benefit for housing and meals
- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
As a Glacier View Lodge Hotel Supervisor, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the most spectacular locations in the Canadian Rockies. This is a multi-faceted position and can include any, or all, of the following:
- Assists Housekeeping team in all areas of daily housekeeping service
- Manages Housekeeping, Host and Front Desk teams on Manager’s scheduled days off and all other times as required
- Inspects the work of housekeepers, hosts and front desk agents to ensure that proper operational standards are met and maintained
- Assists the Hotel Manager in maintaining quality control in all areas of the Lodge
- Assists the Hotel Manager in the control of stock & inventories of supplies and linens to ensure adequate supply levels are maintained
- Assists the Hotel Manager in investigating all complaints/suggestions regarding all GVL services and takes appropriate corrective action
- Works closely with the Hotel Manager to submit rooms for check-in and reports of any room or guest issues
- Assists Hotel Manager in organizing and providing training programs in accordance with the housekeeping/host/front desk standard procedures
- Enforces all company policies and regulations
- Other duties as assigned
What skills and experience do you need for this job?:
- Previous supervisory experience in housekeeping, front desk and or hotel operations required
- A positive, helpful, team-oriented, inspiring, cooperative attitude to all aspects of the job
- Enjoy working autonomously and independently
- Current Alberta Pro Serve Certification **(required)**:
- Process information quickly and take initiative to recommend solutions to challenges
- Stay cool under pressure by being resilient, adaptable and flexible
- Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position
- Previous cash handling, hotel front desk, hotel night auditing experience, assets
- Ability to think outside the box with quick, thoughtful judgement and a positive attitude
- Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under mínimal supervision
- Able to lift 50 pounds (suitcases, laundry bags and mail)
- Guest service-oriented mindset and a passion for delivering memorable experiences
- Enjoy working with a team in a busy, fast-paced environment
- Exceptional guest-service skills and a friendly, approachable, interactive nature
- Guest service-oriented mindset and highly attentive to detail
- Very important: must be flexible to work mornings, evenings or night shifts as required
- Meets the Pursuit grooming policies and standards
What will your work environment be like?:
**This fun summer role runs April 13 to October 16, 2024**
- Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events - and fun
- Independent. You’ll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and
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