Guest Services Agent

**About us**

Adrenaline Zipline Adventure Tours is a company that offers outdoor adventure activities in Sooke, British Columbia. We aim to soar above expectations while providing an exhilarating treetop adventure and offering educational insight into the wildlife, history, and natural beauty of Sooke.

Our work environment includes:

- Lively atmosphere
- Safe work environment
- On-the-job training
- Regular social events
- Casual work attire

**Job Type: Seasonal (Mid June
- September/October)**
As the first point of contact with all our guests, Guest Service Agents are responsible for creating a pleasant and professional experience, leaving guests excited to spend time with us. Their friendly and upbeat personality combines with a genuine desire to deliver outstanding customer service. An amazing attention to detail despite a busy environment, ensures that policies and procedures are followed accurately. We are also looking for one special individual who has a passion for, or is interested in, having extra duties related to sales & marketing

**Duties**:

- Greet guests in a friendly and professional manner, anticipating and addressing their unique needs/concerns
- Provide consistent and accurate information on our company, tours and the surrounding area
- Ensure guests are aware of, and comfortable with, all activity requirements and policies
- Coordinate tour arrangements for guests, including reservations, payment and transportation details
- Perform accurate and thorough guest check-ins, ensuring tours depart in a timely fashion
- Execute daily computer-based tasks, including reservations, data entry, reporting, research
- Administrative opening and closing duties, including maintenance of a cash float
- Practice proactive risk management habits
- Ongoing maintenance of retail products (inventory and re-stocking)
- Ensure a clean and tidy workplace
- Special projects, as assigned by management

**Requirements**:

- Previous experience in customer service, hospitality/tourism, sales
- Excellent interpersonal skills - an upbeat, friendly and professional attitude
- Ability to multitask and excel in a busy environment
- Team player, yet also able to work independently
- Meticulous attention to detail
- Strong knowledge of Sooke/Victoria and the surrounding area
- Ability to organize, plan ahead and manage workload
- Excellent computer skills, specifically Google Apps and Microsoft Office
- Awareness and understanding of risk management
- Strong communication skills, verbal and written
- Standard First Aid / CPR Level C certification
- Proficiency in additional languages an asset

Qualifications:

- Previous experience in guest relations or customer service preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills
- Ability to work well under pressure in a fast-paced environment
- Proficient with phone systems and basic computer skills

**Job Types**: Part-time, Seasonal
Contract length: 2-4 months
Part-time hours: 21 per week

**Salary**: $19.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekend availability

Supplemental pay types:

- Overtime pay

Work Location: In person