Group Service Representative

4 weeks ago

Toronto, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-07

As a Group service representative, you help build, serve and maintain business relationships with members and clients.

You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.

You help analyze member/client needs and develop and implement personalized solutions. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is therefore essential.

General Information on the Position

Main Responsibilities- The person in this position is responsible for a dedicated territory and the related objectives- Handle groups greater than 50 employees- The person in this position supports assigned clients in terms of managing and administrating group insurance plans- Establish and maintain client relationships by identifying current tor potential needs and promoting client retention- Advise various partners, stakeholders or clients with regards to the products, services or solutions offered and ensure their satisfaction- Analyze and respond to clients needs, process requests and ensure required follow ups- Analyze and respond to clients with regards to products and solutions offered- Collect, organize and analyze information when adding or modifying plans- Present to clients and attend client meetings.

Other working conditions- Must have a valid driver’s license and access to a vehicle- The work arrangement for the position is hybrid work #LI-Hybrid- Number of job available : 1

**Qualifications**:
- College diploma in a related field- A minimum of 3 years of relevant experience, including 2 years in Group Insurance- Experience handling large groups with 50+ members- Experience with hospitals or public sector (an asset)

Please note that other combinations of qualifications and relevant experience may be considered- Hold a GBA/CEBS designation (an asset)

Specific knowledge

Knowledge of distribution network

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Drive results, Interpersonal Savvy

Work Location

95 St-Clair Avenue West Toronto

Trade Union

Non Syndiqué

Unposting Date

2024-02-23

Job Family

Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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