Gift Shop Associate

2 weeks ago

Mount Hope, Canada Canadian Warplane Heritage Museum Full time

**Job Summary**

The Retail Associate (part time), under the direction of the Retail & Admissions Manager, will primarily be responsible to greet customers and discuss type, quality, and quantity of merchandise or services required. This position will maintain a high level of product and service knowledge. This role will also replace used stock, rotate current stock, and ensure satisfactory inventory levels. The Retail Associate must have a high school diploma, GED, or equivalent and proven sales ability with capability to meet and surpass targets and goals.

**Competencies**
- Client/Customer Focus
- Communication
- Negotiation
- Commitment to Health and Safety
- Organization
- Problem Solving
- Teamwork

**Job Duties**
- Greet customers and discuss type, quality, and quantity of merchandise or services required
- Maintain a high level of product and service knowledge
- Replace used stock, rotate current stock, and ensure satisfactory inventory levels
- Participate in merchandising and promotional activities
- Ensure store conditions are consistently upheld to established standards
- Adapt communication style in order to deliver information effectively to a range of individuals
- Always maintain professionalism, tact, diplomacy, and sensitivity to portray the Museum in a positive manner
- Take orders from customers and prepare products for purchase
- Assist with display of merchandise
- Ensure accuracy in all transactions, inventory, and procedures
- Work in partnership with management and other employees to maximize store sales and in-store presence
- Answer external and internal phone calls and transfer calls to the appropriate departments
- Ensure that all health, safety, and security regulations are adhered to and required standards are met
- Prepare sales and accept cash, credit card, or automatic debit payment

**Job Requirements**
- High school diploma, GED, or equivalent
- Proven sales ability with capability to meet and surpass targets and goals
- Ability to analyse and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required
- Ability to promote products and persuade customers
- Strong knowledge of retail sales principles, methods, practices, and techniques
- Ability to effectively communicate both verbally and in writing
- Ability to prioritize conflicting demands
- Ability to work individually as well as part of a team
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- High level of integrity and work ethic

**Work Conditions**
- Extended periods of standing, and other physically demanding conditions
- Lifting, moving, or manipulating objects
- Flexible hours including nights, weekends, and holidays
- Interaction with customers/clients, and the public at large
- Operation of desktop computer, cash register and peripherals

**Job Type**: Part-time
Part-time hours: 16-30 per week

**Salary**: $15.50-$15.51 per hour

**Benefits**:

- On-site parking

Day range:

- Weekend availability

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift

Work Location: One location

Expected start date: 2023-04-19

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