Emergency & Operations Representative
3 weeks ago
**Affiliation**: MoveUP
**Employment Status**: Full-Time Temporary
**Salary**: $31.60 Hourly
**Temp Duration**: 12 months
**Workplace Flexibility**: No
**Posting End Date**: Open until filled
We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million customers.
We’re looking for new talent to join us as we transform BC’s energy future. Our diverse team of more than 2,600 employees is committed to a safe and inclusive culture where each of us can connect, belong and grow. Join us and let’s work together for a better BC. Responsibilities
Assigns, dispatches and monitors after-hours emergency, trouble and routine work and provides a wide range of detailed job information to crews, customers, other utilities and government agencies, which includes:
expediting field resources, tools, equipment and services required to support field activities;
receiving and responding to utility, municipal and government agency inquiries;
using technical knowledge and understanding of operations policies and procedures to respond to complex inquiries; and,
monitoring and modifying resource availability and safety while working alone for field staff resources.
Receives a variety of after-hours emergency and trouble calls and assigns and dispatches field staff resources to investigate and rectify gas-related problems and complaints.
Receives reports of gas service faults or complaints throughout the Province from Accenture Business Services for Utilities (ABSU), fire, police or municipal offices or others, which includes:
questioning reporting source to assess and establish the probable cause, urgency and location of reported problems;
initiating emergency and trouble orders for calls received by completing appropriate system entry and documentation and indicating action priority;
maintaining records, reporting on field staff resources disposition and contact times, field staff resources arrival on site, one-man crew activity, trouble calls received and orders issued, planned service interruptions, service disconnects/reconnects and actions taken by others; and,
advising manager when workload trends indicate immediate needs for temporary addition to integrated resource management staff.
Participates in activities to coordinate total response to service outages/emergencies and performs a variety of duties while assigning and dispatching field staff resources to investigate and rectify reported system service faults, including:
Referring to area call-out listings to identify and contact first available crew by telephone or radio, and/or contacting supervisor to arrange additional crew assignments;
Coordinating gas service information such as service area covered, service addresses, precise location of service, status of main, valves, stations, and gas line feeds;
Interprets drawings, plate maps and sketches for comparison to available data to ensure gas information corresponds to request;
Informing others such as Communications department, safety trainers, and area managers of the nature, cause and location of major outages;
Advising special customers affected (including commercial, industrial, institutional, and medical customers) of service outage cause, expected duration and subsequently confirming service restoration; and
Assist various parties (i.e. billing department, field technicians) with FortisBC procedures, priorities and processes. Responsibilities
Answers complex and routine inquiries regarding meter identification, requests for field resources, equipment and job status from Operations managers, planning and design staff and field staff resources. Maintains contact with field staff resources regarding scheduled and ongoing work. Respond to enquiries regarding job status and emergency work. Initiates action after hours when security alarm response required. Maintains knowledge of changing procedures and safety regulations pertaining to the field operations environment.
Assists Emergency Support Manager with activities related to emergency preparation and response by:
Becoming and remaining knowledgeable with the Corporate and Distribution Emergency Response Plans;
Activating appropriate levels of emergency response based on FortisBC emergency plans;
Recognizing, and performing all aspects of, the changing nature of the EOR role, as incidents escalate;
Assisting in creating, reviewing and maintaining emergency support documentation (e.g. EOC evacuation plan, flow charts and decision trees, data information system) and any other documentation contained in EOC;
Assisting in creating, maintaining and upgrading emergency backup musters for FortisBC as required;
Answering and responds to all EOC corporate emergency phone lines, 24 hours per day, 7 days per week as required;
Liaising with internal and external agencies as required with respect to levels of escalation due to internal or external
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