Emergency & Operations Representative

6 months ago

Surrey, Canada FortisBC Full time

**Affiliation**: MoveUP
**Employment Status**: Full-Time Temporary
**Salary**: $31.60 Hourly
**Temp Duration**: 12 months
**Workplace Flexibility**: No
**Posting End Date**: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C. Responsibilities
Assigns, dispatches and monitors after-hours emergency, trouble and routine work and provides a wide range of detailed job information to crews, customers, other utilities and government agencies, which includes:
expediting field resources, tools, equipment and services required to support field activities;
receiving and responding to utility, municipal and government agency inquiries;
using technical knowledge and understanding of operations policies and procedures to respond to complex inquiries; and,
monitoring and modifying resource availability and safety while working alone for field staff resources.
Receives a variety of after-hours emergency and trouble calls and assigns and dispatches field staff resources to investigate and rectify gas-related problems and complaints.
Receives reports of gas service faults or complaints throughout the Province from Accenture Business Services for Utilities (ABSU), fire, police or municipal offices or others, which includes:
questioning reporting source to assess and establish the probable cause, urgency and location of reported problems;
initiating emergency and trouble orders for calls received by completing appropriate system entry and documentation and indicating action priority;
maintaining records, reporting on field staff resources disposition and contact times, field staff resources arrival on site, one-man crew activity, trouble calls received and orders issued, planned service interruptions, service disconnects/reconnects and actions taken by others; and,
advising manager when workload trends indicate immediate needs for temporary addition to integrated resource management staff.
Participates in activities to coordinate total response to service outages/emergencies and performs a variety of duties while assigning and dispatching field staff resources to investigate and rectify reported system service faults, including:
Referring to area call-out listings to identify and contact first available crew by telephone or radio, and/or contacting supervisor to arrange additional crew assignments;
Coordinating gas service information such as service area covered, service addresses, precise location of service, status of main, valves, stations, and gas line feeds;
Interprets drawings, plate maps and sketches for comparison to available data to ensure gas information corresponds to request;
Informing others such as Communications department, safety trainers, and area managers of the nature, cause and location of major outages;
Advising special customers affected (including commercial, industrial, institutional, and medical customers) of service outage cause, expected duration and subsequently confirming service restoration; and
Assist various parties (i.e. billing department, field technicians) with FortisBC procedures, priorities and processes. Responsibilities
Answers complex and routine inquiries regarding meter identification, requests for field resources, equipment and job status from Operations managers, planning and design staff and field staff resources. Maintains contact with field staff resources regarding scheduled and ongoing work. Respond to enquiries regarding job status and emergency work. Initiates action after hours when security alarm response required. Maintains knowledge of changing procedures and safety regulations pertaining to the field operations environment.
Assists Emergency Support Manager with activities related to emergency preparation and response by:
Becoming and remaining knowledgeable with the Corporate and Distribution Emergency Response Plans;
Activating appropriate levels of emergency response based on FortisBC emergency plans;
Recognizing, and performing all aspects of, the changing nature of the EOR role, as incidents escalate;
Assisting in creating, reviewing and maintaining emergency support documentation (e.g. EOC evacuation plan, flow charts and decision trees, data information system) and any other documentation contained in EOC;
Assisting in creating, maintaining and upgrading emergency backup musters for FortisBC as required;
Answering and responds to all EOC corporate emergency phone lines, 24 hours per day, 7 days per week as required;
Liaising with internal and external agencies as required with

  • Emergency & Operations Representative

    6 months ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Regular **Salary**: $2,370.00 Bi-weekly **Workplace Flexibility**: No **Posting End Date**: Open untill filled We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million...

  • Emergency & Operations Representative

    6 months ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Temporary **Salary**: $31.60 Hourly **Temp Duration**: 12 months **Workplace Flexibility**: No **Posting End Date**: Open until filled We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to...

  • Operations Support Representative 2

    6 months ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Temporary **Salary**: $26.59 Hourly **Temp Duration**: 18 months **Workplace Flexibility**: No **Posting End Date**: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and...

  • Operations Support Representative 3

    6 months ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Regular **Salary**: $2,173.00 Bi-weekly **Workplace Flexibility**: No **Posting End Date**: Open until filled We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million...

  • Operations Support Representative 3

    6 months ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Regular **Salary**: $2,173.00 Bi-weekly **Workplace Flexibility**: No **Posting End Date**: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million...

  • Operations Support Representative 3

    6 months ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Temporary **Salary**: $28.97 Hourly **Temp Duration**: 18 Month **Workplace Flexibility**: No **Posting End Date**: Open until filled We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more...

  • Operations Support Representative 3

    6 months ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Temporary **Salary**: $28.97 Hourly **Temp Duration**: 18 Month **Workplace Flexibility**: No **Posting End Date**: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and...

  • Operations Support Representative 3

    2 months ago

    Surrey, Canada FortisBC Full time

    Affiliation: MoveUP Employment Status: Full-Time Temporary **Salary**: $28.97 Hourly Short-term Incentive Eligible: No Workplace Flexibility: No Temp Duration: Approx. 18 Months Posting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural...

  • Emergency Physician

    2 weeks ago

    Surrey East, Canada Fraser Health Authority Full time

    Job Summary The Peace Arch Hospital Emergency Department is seeking part-time, and full-time Emergency Physicians to join our collegial and well-supported team.  We maintain great relationships with all specialty and hospitalist groups within our hospital, making it a very positive working environment. Peace Arch Hospital is a 171-bed, UBC-affiliated...

  • Emergency Physician

    2 weeks ago

    Surrey East, Canada Fraser Health Authority Full time

    Job SummaryThe Peace Arch Hospital Emergency Department is seeking part-time, and full-time Emergency Physicians to join our collegial and well-supported team.We maintain great relationships with all specialty and hospitalist groups within our hospital, making it a very positive working environment.Peace Arch Hospital is a 171-bed, UBC-affiliated acute care...

  • Emerg Services Tech

    6 months ago

    Surrey, Canada Canstar Restorations LP Full time

    **Company Overview** - Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.We love taking part in community events and are pleased to help our furry friends by...

  • Emergency Psychiatric Liaison Nurse

    8 months ago

    Surrey, Canada Fraser Health Part time

    Detailed Overview The Registered Nurse/Registered Psychiatric Nurse (RN/RPN) acts in accordance with the philosophy, goals and objectives of Fraser Health and the Standards of Practice of the British Columbia College of Nurses and Midwives (BCCNM). As a member of and working in close collaboration with the interdisciplinary health care team, the RN/RPN...

  • Operations Director

    1 month ago

    Surrey, British Columbia, Canada Phoenix Society Full time

    Job SummaryThe Phoenix Society is seeking an exceptional Operations Manager to provide strategic leadership and oversight of its facilities and operations. This role is responsible for ensuring a safe and welcoming environment for persons served, staff, guests, and interested parties.Key ResponsibilitiesFacilities Management: Direct and plan essential...

  • MHSU Pediatric Emergency Clinician

    2 months ago

    surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $42.27 - $52.81 / hour Why Fraser Health?: Fraser Health is the heart of health care for over two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within...

  • Homeowner Care Representative

    3 weeks ago

    Surrey, Canada Century Group Full time

    A 2023 and 2024 BC Top 100 Employer, Century Group is a family-owned, real estate development and property management company with a mission to curate places people love. Century Group's people are committed to building sustainable, thriving communities with diverse neighbourhoods. For 65 years, Century Group has built a portfolio of operating real estate...

  • Community Development and Indigenous Partnerships Coordinator

    4 weeks ago

    Surrey, British Columbia, Canada FortisBC Full time

    FortisBC is a leading provider of energy solutions in British Columbia, with over 100 years of experience serving 1.3 million customers.We're committed to creating a brighter future for B.C., and we're seeking a talented individual to join our Community & Indigenous Relations team as a Community Development and Indigenous Partnerships Coordinator.This...

  • Emergency Psychiatric Liaison Nurse

    8 months ago

    Surrey, Canada Fraser Health Full time

    Detailed Overview In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in partnership with the interprofessional care team in the provision of person-centered and recovery oriented care, the Registered Nurse/Registered Psychiatric...

  • Operations Customer Service Representative

    6 months ago

    Surrey, Canada Intelcom Full time

    Ride the next mile with us! - Operations Customer Service Representative Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being...

  • Operations Manager

    8 months ago

    Surrey, Canada Phoenix Society Full time

    **Title**:Operations Manager **Location**: Surrey **Position Status**: Full-Time **Job Summary** The Operations Manager provides effective operational and facilities management of Phoenix Society’s multiple campuses to provide a safe and welcoming environment for the Society’s persons served, staff, guests and interested parties. The Operations...

  • Emergency Psychiatric Liaison Nurse

    2 weeks ago

    Surrey East, Canada Fraser Health Authority Full time

    Salary The salary range for this position is CAD $41.42 - $59.52 / hour Job Summary Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...