Recreation Facility Supervisor

2 months ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Recreation Facility Supervisor

**DEPARTMENT**:Community Services

**POSTING NUMBER**:105452

**NUMBER OF POSITIONS**:2

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:40 hour workweek

**LOCATION: TBD**

**SALARY GRADE**:6

**HIRING SALARY RANGE**:$95,679.00 - $107,639.00 per annum

**MAXIMUM OF SALARY RANGE**:$119,599.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:June 5, 2023

**CLOSING DATE**:June 17, 2023

**AREA OF RESPONSIBILITY**:
The Recreation Facility Supervisor is responsible for managing the day to day activities related to facility operations and recreation programming and customer service at an assigned facility/group of facilities. This role is also responsible for providing leadership and guidance to a team of full time and part time staff through coaching, goal setting, performance management, recruiting, hiring, training and professional development. The Recreation Facility Supervisor role takes part in support of the City strategy of enhancing quality of life through excellence in the delivery of recreational activities.

The Recreation Facility Supervisor reports to the District Manager, Recreation.

**Direct Reports**

Responsible for the Supervision of the following staff:

- Operations: Operations Coordinator, Facility General Operators, Part-Time Operations Staff
- Programing (Aquatics, General, Active Living/Fitness): Program Coordinator, Programmers, Part-Time Programming Staff
- Administration: Facility Clerks, Part-Time Customer Service Representatives

**Supervisory & Team Leadership**
- Applies sound human resources management practices and is responsible for the safety of staff, volunteers and customers delivering and participating in programs and services with Recreation.
- Incorporating and strengthening collaboration and interdisciplinary teamwork.
- Manage, coach and provide guidance to promote effective full and part-time employee relations and encourage increased morale, innovation and productivity to meet business needs.
- Manage the day-to-day supervision including planning/scheduling, work distribution/follow-up, training/coaching and monitoring of work conditions.
- Responsible for Human Resources administration, including recruitment of full time and part time staff, compensation, performance evaluations, progressive discipline and dismissal.

**Community Development**
- Direct delivery of programming and services through program teams to meet the needs of the communities (schools, special events, provincial programs).
- Partnership engagement, establishment and management to foster program development and delivery to address community needs.
- Implement outreach services to the surrounding community and establish a presence within the community.
- Supports the Community Development and Partnership team with divisional initiatives

**Customer Service**
- Develop and implement a customer service plan to ensure quality service to users, maintaining the corporate image and ensuring that the business programs and services are profiled in a positive manner.
- Ability to establish and maintain working relationships, and work collaboratively with internal and external stakeholders, with demonstrated interpersonal skills, including tact and diplomacy with diverse stakeholders.
- Provides input to the development and implementation of service standards, policies and procedures for the Recreation Division.
- Responsible for the development and implementation of programming policies and standards to ensure that high-quality programs are available to all residents of Brampton, with a focus on community development and outreach to all neighbourhoods.
- Provides strong analytical, problem solving and decision making skills to assess multiple issues, emergency situations, complex projects that lead to the development of resolution options, decision and implementation of decision necessary of efficient and effective operations and customer resolution.
- Ability to effectively respond to and resolve complex complaints and problems.
- Put in place processes, training, action plans and follow-up processes to respond effectively to emergencies and incidents.
- Respond to emergencies and incidents managing critical care, response and follow-up with staff, volunteers, customers, management and emergency teams.

**Quality Assurance**
- Reporting and following up on all incidents, accidents, property damage and theft, ensuring that the business and practices conform to relevant policies, procedures and legislation.
- Develop, implement and manage maintenance resources and establish systems for the preventative maintenance, demand maintenance, equipment maintenance, health and safety, energy management, security, asset management, housekeeping management and quality assurance.
- Accountable for the compliance, monitoring, implementation and management of processes and systems to ensure standards, policies and

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