Customer Experience Associate Role
5 days ago
About Scotiabank
We are a leading bank in the Americas, guided by our purpose: 'for every future'. We help our customers, their families and their communities achieve success through a broad range of advice, products and services.
Job Description:
As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way. Your primary focus is to provide exceptional service throughout the customer's journey by:
- Taking a proactive approach to discovering customers' needs and listening to understand what they are asking for.
- Processing day-to-day transactions.
- Nurturing rich, long-standing relationships.
- Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities.
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.
Key Responsibilities:
- Build strong customer relationships and deliver excellent customer service.
- Uncover and solve customers' needs.
- Explain complicated concepts simply.
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment.
- Demonstrate an eagerness to learn and determination to succeed.
Requirements:
- Proven customer service skills through work or community involvement.
- Will to assist in a professional, friendly and efficient manner.
- Availability to work a flexible schedule.
- Comfort in simple sales situations.
- Strong technical skills and the ability to promote digital and self-service banking options to our customers.
Benefits:
- A rewarding career path with diverse opportunities for professional development.
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