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Cx Strategist

8 months ago

Toronto, Canada Braintrust Full time

ABOUT US:
Braintrust is a user-owned talent network that connects you with great jobs with no fees or membership costs—so you keep 100% of what you earn.
- **JOB TYPE**: Freelance, Contract Position (no agencies/C2C - see notes below)
- **LOCATION**: Remote - Canada (TimeZone: CST | Partial overlap)
- **HOURLY RANGE**: Our client is looking to pay $125 - $150/hr
- **ESTIMATED DURATION**: 40h/week - Long term

ABOUT THE HIRING PROCESS:
**THE OPPORTUNITY**

**Key Requirements**:

- 5+ years of relevant professional experience in CX, UX, or related fields.
- B2B2C and Financial Services experience is a big plus.
- Experience with modernization and/or growth marketing is a plus.
- Proven experience in creating journey maps and key strategic recommendations for CX.
- Experience in occasional workshop facilitation.
- Strong analytical, strategic, and critical thinking skills.
- Excellent communication and stakeholder management skills.
- Strong organizational and project management skills.
- Familiarity with human-centered design principles and practices.
- Comfortable with data analysis and technology-forward thinking.
- Future-thinking mindset and ability to anticipate trends and shifts in customer behavior.

**What you’ll be working on**:
**Key Responsibilities**:

- Lead the development of customer experience strategies and translate them into tangible business goals and capabilities.
- Develop and manage project plans and timelines to ensure timely delivery of CX initiatives.
- Conduct journey mapping exercises and identify key touchpoints for improvement.
- Analyze customer insights, including analytics, VOC, and synthesis, to inform decision-making.
- Communicate customer needs and insights to stakeholders across the organization.
- Drive change management initiatives to improve the customer experience.
- Develop and advocate for CX as a practice/discipline across the organization.
- Lead occasional workshop facilitation to build understanding and momentum around CX initiatives.

Braintrust Job ID: 6550

Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

This is a remote position.