Contract Performance Manager

1 month ago

Whitby, Canada ALSTOM Full time

Req ID:411229

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Join us as Fleet Performance Manager, and you’ll be looking at a career-defining role based in Whitby.

As part of the Maintenance Team, your responsibility will be to measure, identify and drive improvements across all aspects of fleet performance (reliability, availability, efficiency and data quality). This role will also be customer focused.

Your responsibilities will include:

- Measure, identify and drive improvements in all aspects of fleet performance.
- Provide fleet performance information to the business as required.
- Invoice and Liquidated damages review as per contract
- To develop and manage KPIs for each contract (dashboard, weekly and monthly KPIs) and suggest appropriate targets for business KPIs.
- To champion reliability and availability for the contract.
- To sentence and attribute failures both internally and with the customer during commercial discussions.
- To ensure data accuracy in our Maintenance Management System.
- To recommend business priorities to best achieve business performance improvement to the Maintenance teams.
- To develop business case justification for improvement actions to be implemented and facilitate the interface between departments.
- To gather information for Master Planning generation.
- To generate reporting of fleet performance and liabilities.

Educational Requirements
- Engineering, Management or Commercial Degree or equivalent experience

Technical Knowledge / Experience
- Experience of the Rail industry preferably within a maintenance environment.
- IT literate with strong knowledge of Microsoft office suite
- Experience in an administration management role preferable
- Previous experience of statistical analysis

Core Skills
- Detail conscious. Has the ability to consistently produce accurate, factual and detailed information
- Planning and Organisation skills. Plans to meet department objectives
- SAP / Maximo knowledge

Behavioural Competencies
- Proactive - Willingness to think outside the box to develop new and improved methodology whilst maintaining quality standards.
- Influencing, Negotiating and Communicating - Produces well-reasoned arguments that are presented with conviction to achieve desired outcome. Can communicate effectively with staff at all levels within the organisation.
- Flexibility & Adaptability - Has the ability to evaluate alternative ways of achieving objectives.
- Process orientated - Will work methodically to an agreed process to ensure quality of information is consistently good.
- Be approachable and willing help other in often frustrating circumstances.
- Must be able to communicate on all levels including customer facing.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

**Job Segment**:Performance Management, Manager, SAP, ERP, Human Resources, Management, Technology

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