Team Manager Operations Fcc
6 months ago
Job Description
Current work authorization for Canada is required for all openings.
You will be working on a Hybrid office schedule as part of Fidelity’s dynamic working arrangement.
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.
Business Overview:
Fidelity Clearing Canada (FCC) was founded in 2009 to provide execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of global-based firms. A leader in the independent clearing broker and custodian marketplace, FCC has grown to become the second-largest clearing firm in Canada with $13 (CAD) billion in assets under administration.
The Team Manager, Operations, FCC manages a functional team of operations employees. This role manages the day to day operations of assigned teams ensuring processing volumes across all available queues and Service Level Opportunities (SLO) are met. This role is responsible for ensuring that Fidelity's brand and reputation is protected by adhering to Fidelity's compliance and risk framework. The Mutual Funds department is responsible for settlements, reconciliation, and processing of rejected trades. The administrator will provide feedback on rejected trades to the branches, as well as liaising with the various mutual fund companies for various requests.
What You Will Do:
1. Operations management.
- Reviews the transactions of associates; ensures completion of daily volumes and identifies processing errors/trends; suggests plans to correct.
- Responsible for overseeing and assessing the daily workload of the respective operations team, to ensure accepted policies and procedures are adhered to, client needs are exceeded and that any risk to FCC or its client is mitigated.
- Provides functional area expertise, oversight, problem resolution, training, analysis, and reporting as required across a variety of group responsibilities.
- Achieve performance metric targets, SLO’s & SLA’s
2. Compliance and risk management.
- Assists in or develops supervisory procedures that are designed to strengthen regulatory and risk controls for assigned team(s).
- Participates in internal and external audit engagements; assists with remediation of all findings that impact scope of assigned work.
- Accountable for identifying issues and risks (financial and regulatory); resolves where possible or escalates appropriately
- Responds and actions time-bound items within the timelines provided.
3. People management.
- Provide regular coaching and feedback to help employees meet business objectives and enhance individual performance.
- Ensure their employees understand the values, policies and procedures of Fidelity and their business unit.
- Ensure team receives the training on the skills and knowledge to proficiently perform the role.
- All your employees have documented performance reviews in the HRIS and as applicable, development plans.
- Employees feel they have the necessary tools to perform and be successful at their job.
4. Provides input into business planning and resource planning for their functional unit.
- Participate on implementation of products, services and client business as it relates to their functional unit.
- Positive client experience from internal partners and external clients.
5. Working relationships.
- Collaborates with other Operations Team Managers and senior management across internal operations departments to resolve problems or enhance processes.
- Collaborates with external business partners such as 3rd party vendors, custodians to communicate and resolve issues.
- Seeks out Continuous Improvement opportunities to enhance ease of doing business for clients and to further support the team
The Expertise You Bring:
- Strong customer service orientation and excellent written and verbal communication skills
- Organized self-starter, with a customer service focus and ability to manage a team and complex tasks
- Effective management skills including ability to motivate people
- Proven experience in building and managing relationships with customers and team
- members.
- Contributes to divisional and departmental initiatives by participating in and contributing to the success of assigned projects
- Ability to learn and teach on systems and products quickly
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