IT Administrator

2 weeks ago

Greater Sudbury, Canada ClaimSecure Full time

**Position Title: IT Administrator**

**Reports to**:Business Information Security Officer**

**Department: Information Technology**

**Date: June 3, 2024**

**Job Location: Sudbury ON (Hybrid)**

**Job Purpose**:
**Job Dimensions**:

- DIRECT REPORTS: None._
- FINANCIAL: None._
- OTHER: None._
- LOCATION: Hybrid work environment reporting to 40 Elm St. Greater Sudbury ON P3C0A2 with ability to work from home frequently after successful completion of probationary period._

**Principal Responsibilities**:

- Participate in and support capacity planning and the development of long-term strategic goals for hardware and software in conjunction with end-users and department managers.
- Coordinate with other related administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
- Deploy workstations, servers, firewalls, encryption systems, and all host security systems and perform regular scheduled maintenance on them.
- Ensure integrity and security of enterprise data on host computers, databases, and during data transfer is in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
- Perform regularly scheduled network and security audits.
- Anticipate, mitigate, identify, troubleshoot, escalate and resolve hardware and software problems.
- Practice asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
- Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
- Perform other duties as assigned to support ClaimSecure.

**Knowledge, skills and experience**:

- College diploma or university degree in the field of computer science and/or 3-5 years equivalent work experience.
- Current industry certification is required. Examples: MCSA/E, M365 certified, VCP, CCNA etc.
- Hands-on software and hardware troubleshooting experience including networks, PC, and platform operating systems (including Windows 10/11, Microsoft Server 2016-2022).
- Strong knowledge of LAN, WAN and Wi-Fi, and virtualization administration such as VMware.
- Experience documenting and maintaining configuration and process information.
- Knowledge of applicable data privacy practices and laws.
- Data center experience including disaster recovery and business continuity practices and infrastructure.
- Comfortable with SANs and enterprise storage.
- Experience with development environments like DEV, TEST, PROD.

**Context and Environment**:
An employee in this role must be able to:

- Work both independently and in a team-oriented environment.
- Work for extended periods at a computer.
- Work occasional overtime hours to meet project deadlines.
- 37.5-hour onsite work week with on-call availability for 1 week every 12 weeks.
- Minimal travel required.
- Occasional inspection of cables in floors and ceilings.
- Lifting and transporting of moderately heavy objects, such as computers, UPS batteries and peripherals.

**Internal Communications**:
System Administrator must liaise with ClaimSecure stakeholders to gather information to help plan and maintain systems and infrastructure to meet business goals. This includes some public speaking skills for presentations for small to medium sized groups in relation to IT changes.

**External Communications**:
Occasional contact with clients, suppliers, contractors and vendors to maintain and troubleshoot systems. This includes some public speaking skills for presentations for small to medium sized groups in relation to IT changes.

**Additional Information**:
At ClaimSecure, we recognize we’re only as strong as our employees, and their strength lies in their satisfaction. That’s why we’re always looking for ways to attract and retain exceptional talent.  Committed to promoting a healthy work-life balance, we currently offer our employees the following benefits:

- RRSP match.
- A compressed work week that results in 20+ long weekends a year.
- A comprehensive employee health benefit plan that includes travel insurance.
- An employee assistance program that provides access to phone and in-person support from social service professionals.
- Discounted corporate gym memberships.
- Employee birthday's off.
- A casual dress policy.
- Summer and winter employee appreciation events.
- Anniversary celebrations based on years of service.
- The option of five additional unpaid vacation days per year.
- Personal days - no explanation required
- Free parking (Sudbury Office).
- Opportunities for professional development and

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