Customer Service Agent
1 week ago
or equivalent experience
**Work setting**:
- Urban area
- Business sector
- Private sector
- Retail/wholesale establishment/distribution centre
**Tasks**:
- Access and process information
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Maintain records and statistics
- Perform general office duties
**Computer and technology knowledge**:
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Work conditions and physical capabilities**:
- Attention to detail
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Green job**:
- Involves supporting green economy sectors
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
**Financial benefits**:
- Bonus
**Long term benefits**:
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:
- Free parking available
- Learning/training paid by employer
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