Vp, Canadian Fraud Management

5 months ago

Toronto, Canada TD Bank Full time

**VP, Canadian Fraud Management**:

- 433509BR

**Job Category - Primary**
- Technology Solutions

**Work Location**
- TD Centre - North - 77 King Street West

**Employment Type**
- Regular

**City**
- Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Job Details**
- This role leads and oversees TD's Canadian Fraud programs and practices responsible for fraud detection strategy and queue prioritization, customer notifications and communications, detection staffing and execution, fraud recoveries and chargebacks, inbound call operations staffing and execution, final account decisioning as well as coordinating all Executive and LOB Partner Interaction meetings across Protect teams
- Accountable for developing and implementing strategies to appropriately mitigate fraud with consideration to industry practices, efficiency and cost effectiveness to support TD in achieving its strategic objectives.
- Leading a unified Canadian Fraud Management team creating a coordinated feedback loop that enables the ability to respond in real-time to emerging fraud trends before they impact TD’s bottom line.
- Strategic Planning: oversees the CFM strategic & annual planning process to establish priorities and develop the fraud program; mobilizes team around the strategic priorities & ensures executive alignment; consolidates all of this with the other Fraud pillars for a holistic strategy/plan/roadmap
- Strategic Vendor Management: engages and manages vendor negotiations and contracts; report on vendor portfolio
- Lead Fraud Partner Change: Provide thought leadership and expertise to assess fraud risk, impacts and control requirements on Business Sponsored Changes while ensuring appropriate governance is in place to enable successful changes; fraud lead for key organizational initiatives such as New Business Product Assessments (NBPA's) and M&A related activity; work closely with Journeys, Platforms & Control partners to enable business objectives, while balancing risks
- Support on Fraud Incident Management: Take ownership in engaging stakeholders and mitigating new and emerging fraud threats and incidents. Partner tightly with the Incident Management teams.
- Work with Fraud Product to identify software/tools to strengthen the fraud capabilities and deliver on the strategic Target Operating Model roadmap

**Job Requirements**
- People / Team development - attract/develop the talent necessary to win
- Enhance clarity of role accountabilities, individual and shared - build IT brand
- Support speed, simplicity, agility in decision making and action
- Conflict resolution, building partnerships and perseverance under pressure/crisis
- Technologically savvy
- Strategy development
- Financial management
- Business process improvement
- Senior-level relationship management
- Talent management and leadership development

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
- **Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.
- **Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
- **How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our

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