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Customer Service Agent

5 months ago

Barrie, Canada Distribution stox Full time

Company Description

Founded in 2016 and with over 1.5 million square feet of storage, Distribution Stox is a recognized leader in passenger and light truck tire distribution, offering customers the largest inventory of tires in Eastern Canada. The company stands out for the simplicity of its processes and for the efficiency and speed of its delivery service. It is also known for its dedicated employees, whose expertise is the undeniable key to its success. What's more, with a corporate culture centred on customer service, it provides adapted services tailored to meet its customers’ needs. Distribution Stox has 21 state-of-the-art distribution centres, and it operates more than 180 delivery vehicles throughout Quebec, Ontario and the four Atlantic provinces to offer one of the best service levels in the country. Distribution Stox contributes annually to the fundraising campaign of Procure, a charitable organization in the fight against prostate cancer in Canada.

**Job Description**:

- Manage sales orders via Microsoft Dynamics AX, WEB, SQL and Excel systems
- Respond to customer needs based on product availability
- Request advice, price, date and delivery status
- Process the box of requests
- Follow the training of suppliers
- Participate in continuous improvement

**Qualifications**:

- High School Diploma
- Knowledge of Microsoft Office Suite (Outlook, Word, Excel)
- Knowledge of ERP and SQL management systems
- Interpersonal, service and customer solution oriented
- Good analytical skills
- Thoroughness
- Good communicator both orally and in writing
- Ability to work in a team
- Knowledge of tires and automotive accessories an asset
- 1 to 3 years experience in customer service or in a similar position

Additional Information
- Work-from-home program
- Flexible schedule
- Summer schedule, with possibility of finishing at noon on Fridays
- Excellent group insurance plan adapted to your needs
- Group RRSP with employer contributions
- “Dialogue” telemedicine services
- Health spending account
- Anti-stress account: You will have the choice of either a health management account or personal expense account: amount ranging from $300 up to $700. (Services related to physical activity, physical activity equipment, health-related products and services, education and personal development, etc.)
- Employee assistance program
- Staff training and development programs
- Use of laptop and cell phone
- Social club (numerous activities during the year)
- Popcorn machine and fruit plate available to you
- Discounts on tire and accessory purchases
- Electric vehicle charging station at your disposal
- Career opportunities: Working at Distribution Stox can take you far

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