Computer Technician 2, Computer + Client Support

2 weeks ago

Vancouver, Canada Emily Carr University of Art + Design Full time

**Job Title**
- Computer Technician 2, Computer + Client Support**Permanent Full-Time Position**

**8:30am to 4:30pm / Monday to Friday**

**(**
**Telecommuting Options Available**
**)**

**Pay Grade G ($50,714 to $54,295 per annum)**

Emily Carr University of Art + Design is a school of students, faculty, thinkers and makers unlike any other. Established in 1925, we are the only specialized, accredited, public, post-secondary university in British Columbia solely devoted to education and research in the creative sector and its associated knowledge economy. We merge research, critical theory and studio practice in an interdisciplinary environment, strengthening our work by the integration of our personal and professional practices. Our strategy, facilities, partnerships and resources are intentionally student-centred to foster dialogue, expression and open connections in support of the next generation of creative and cultural leaders.-
- **Benefits of Joining the Emily Carr community**:

- Enrollment in a comprehensive benefits package, including Dental Coverage, Extended Health, Disability Coverage and Life Insurance.
- Membership in the Municipal Pension Plan.
- Access to personalized telecommuting options.
- Competitive Vacation and Professional Development benefits.

**Some Typical Duties**:

- As a team member of the IT Help Desk, monitors and manages assigned tickets. Prioritizes tickets, meets ticket deadlines, and seeks team assistance when unable to resolve tickets. Regularly monitors outstanding tickets to ensure progress is made towards a resolution and clients are kept informed. Uses clear and concise written communication to both document ticket work, and provide clients with information and status updates. Responds with assistance to all clients through various channels such as tickets, phone calls, and walk-ins. May participate in monitoring the ticket queue, assigning tickets, and following up on other team member’s tickets. Contributes to the ongoing improvement of client services and Help Desk operations.
- Configures pre-imaged computer workstations with software, client settings and peripherals for deployment. May participate in the building of workstation images and their configuration. Ensures equipment is deployed safely and securely.
- Configures and deploys clients phones (physical and soft phones) including workgroup options such as ring groups. Provides direct support to University owned cell phones by assisting with University specific configuration settings.
- Provides client orientations to workstations, equipment, client accounts, and IT systems, IT Help Desk services, and digital safety and security.
- Creates and maintains department records and resources, such as serial numbers, inventory records, consumable tracking, equipment, and tools, in an orderly and structured manner.
- Under direction, collaborates on, and maintains system documentation, technical and procedural information, instructional/training documents, and FAQs in a variety of formats including WIKI, HTML, and PDF.
- Ensures all equipment installations are maintained in a secure, safe, clean, and functional manner. Liaises with Facilities or the P3 provider regarding electrical, doors/locks, lighting, storage, leaks, breakage and other building concerns. Liaises with other departments, service organizations and suppliers regarding equipment needs or repairs. Reports any safety threats, suspicious activities, and security breaches to campus security.
- Maintains current knowledge of WHMIS and OH+S principles and practices and ensures a safe learning and working environment. Assists in establishing proper safety procedures and ensures they are followed.
- Represents the work area at departmental and other meetings as required. Researches and recommends hardware and software purchases when requested. May order equipment and supplies.

**Required Qualifications**
- Two-Year Diploma in computer technology plus one year specialized and/or ongoing relevant training.
- Minimum three years’ experience deploying and supporting Windows 7/8/10 PCs in a Window’s networked environment.
- Minimum two years’ experience resolving client tickets as a Help Desk team member.
- Or an equivalent combination of education and experience.
- VOIP Telephony support experience.
- Experience with one or more deployment management systems (i.e. SSCM, Dell KACE, etc.).
- Core networking technology knowledge and troubleshooting ability. CompTIA Network+ Certification (or equivalent experience) required.
- Working experience with Mac OSX, iOS, and Android OS required.
- Experience supporting SharePoint and/or Ellucian Colleague client’s desirable.
- MCSE certification in one or more of the following areas is considered an asset: Windows OS, Office 365, and Enterprise Devices & Apps.
- Ability to work both independently and as an effective team player.
- Proven systems, equipment, network, and software diagnostic and problem-solving

  • Computer Technician 2, Computer + Client Support

    1 week ago

    Vancouver, Canada Emily Carr University of Art + Design Full time

    **Job Title** - Computer Technician 2, Computer + Client Support**Permanent Full-Time Position** **8:30am to 4:30pm / Monday to Friday** **Pay Grade G ($50,714 to $54,295 per annum)** Emily Carr University of Art + Design is a school of students, faculty, thinkers and makers unlike any other. Established in 1925, we are the only specialized, accredited,...

  • IT Technician

    2 weeks ago

    Vancouver, Canada Computer Upgrading Specialists Full time

    Job description Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Roles are typically 3 months to 1 year with Computer Upgrading Specialists, with the possibility to convert into a full-time permanent position with our client. This posting is for jobs in deskside support and system...

  • Computer Technician

    1 week ago

    North Vancouver, Canada Evergreen Computers Full time

    Do you love technology? Are you the go to support person that your friends and family ask to help them fix their computers? Then this might be the right job for you. We are looking for an experienced break/fix computer repair technician to join our established computer repair business in North Vancouver. The position will involve working both at our...

  • Computer Service Technician

    7 days ago

    Vancouver, Canada QUALITY INSERTIONS LTD. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - In shop **Tasks**: - Install, maintain and repair electronic equipment - Inspect and test electronic equipment and assemblies - Diagnose and locate circuit, component and equipment faults - Adjust, align,...

  • Electronics/computer Repair Technician

    7 days ago

    Vancouver, Canada The Hackery Full time

    **Job Overview** **Responsibilities** - Diagnose and troubleshoot electronic devices, including computers, mobile devices, and other consumer electronics. - Read and interpret schematics to identify issues and implement effective solutions. - Utilize hand tools and diagnostic equipment to perform repairs on computer hardware and software. - Provide...

  • Computer Network Technician

    3 weeks ago

    Vancouver, Canada Thirstyyy Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Computer hardware or software retailer/wholesaler **Tasks**: - Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment -...

  • Computer Systems Network Technician

    6 days ago

    Vancouver, British Columbia, Canada Bighornlaw Full time

    About the PositionZH Professional Inc. is seeking a skilled Computer Network Technician to join our team in Vancouver. As a key member of our IT department, you will be responsible for ensuring the reliability and security of our computer systems and networks.Key ResponsibilitiesDesign, implement, and maintain local area networks (LANs), wide area networks...

  • Computer Network Technician

    2 weeks ago

    Vancouver, Canada Ansatel Communications Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Tasks**: - Evaluate and install computer hardware, networking software and operating system software - Provide problem-solving services to network users - Perform routine network start up and close down and maintain control records - Implement network...

  • Computer Field Technician

    1 week ago

    Vancouver, Canada happier IT Inc Full time

    We want everyone to love what they do. If you’re looking for a career that allows you to meet & help new people, learn and work with a broad range of new software and technologies, and be part of the expansion of one of Canada’s Fastest Growing Companies, please read on. About the Position We’re looking for an amazing, Customer Service focused,...

  • Computer Repair Technician

    2 weeks ago

    North Vancouver, Canada Evergreen Computers Full time

    **About Us**: Join a dynamic team at Evergreen Computers dedicated to delivering top-notch IT solutions and support to businesses across Greater Vancouver. We pride ourselves on our commitment to excellence and customer satisfaction in every service we provide. **Responsibilities**: - Diagnose and repair hardware and software issues for desktops, laptops,...

  • Computer Hardware and Software Support 1

    3 weeks ago

    Vancouver, Canada Azad Technology Partners Full time

    Join AZAD as Computer Hardware and Software Support for a regional utility organization. This individual will support IT asset management in activities related to the acquisition of all computer hardware, software, and peripherals. Responsibilities include the warehousing, tracking, distribution, and recovery of hardware assets and software licenses, as well...

  • Computer Aided Drafting

    3 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 116 Job Profile CUPE 116 Salaried - Mapping Technician Job Title Computer Aided Drafting (CAD) Technician Department Facilities Information and Inventory Systems | Capital Planning and Strategic Project Development Compensation Range $5,641.00 - $6,053.00 CAD Monthly Posting End Date March 13, 2025 Note:...

  • Computer Systems Technician

    21 hours ago

    Vancouver, British Columbia, Canada WestJet Full time

    Key Responsibilities:Desktop Support:Install, configure, and maintain desktop computers, laptops, and peripherals.Diagnose and resolve hardware and software issues.Perform regular maintenance tasks, including software updates and system backups.Assist users with desktop-related issues and provide training on basic functions.Network Support:Monitor and...

  • Computer Aided Facilities Management Computer Aided

    6 days ago

    Vancouver, Canada PHSA Full time

    **Computer Aided Facilities Management Computer Aided Drafting Technician** System & Support Facilities Vancouver, BC - built building documents by compiling materials, creating files and cataloguing materials, performs skilled computer aided drafting work using AutoCAD software to prepare as-built detailed architectural drawings for buildings; provides...

  • Computer Network Technician

    5 days ago

    Vancouver, Canada Tri City Group of Companies Full time

    **Specific Skills**: - Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment - Evaluate and install computer hardware, networking software and operating system software - Operate master consoles to monitor the performance of computer...

  • Computer Hardware Technician

    1 week ago

    Vancouver, Canada Arcade Time Machine LTD Full time

    Job Overview: **Duties**: - Perform installations, repairs, and maintenance on equipment - Troubleshoot technical issues and provide solutions - Utilize hand tools to assemble and disassemble arcade machines - Assist with computer hardware setup and configuration - Set up and configure computer software and user interface - Collaborate with team members to...

  • Computer Network Technician

    1 week ago

    Vancouver, Canada Gryphon Corporate Group Ltd Full time

    Education: College/CEGEP - Experience: Experience an asset - Computer science - Network and system administration/administrator - or equivalent experience **Tasks**: - Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment - Evaluate and...

  • Computer Support Representative

    1 week ago

    Vancouver, Canada ITSupportDesk Full time

    Duties and Responsibilities: - Troubleshoot software and hardware issues - Assist in developing support processes within the organization - Maintain knowledge base articles Requirement & Experience: - High school or above - Strong knowledge in networking / LAN / WAN / Internet - Hardware knowledge - Excellent computer skills - Proficient written and...

  • Computer Help Desk Manager

    6 days ago

    Vancouver, British Columbia, Canada Spring Financial Full time

    We are seeking a skilled Computer Help Desk Supervisor to join our team at Spring Financial, a leading fintech company.About the Job:The successful candidate will supervise a team of technical support workers, ensuring they are trained and equipped to provide excellent customer service.Responsibilities include providing front-line assistance to users,...

  • Draftsperson - Computer-assisted Design

    1 week ago

    North Vancouver, Canada Genoa Design International Full time

    Architectural Technology/Technician - Civil Engineering Technology/Technician - Mechanical Engineering/Mechanical Technology/Technician - Civil Drafting and Civil Engineering CAD/CADD - or equivalent experience **Additional Skills**: - Supervise and train other drafting personnel **Type of Drafting**: - Computer-aided design (CAD) **Security and...