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Computer Help Desk Manager

1 week ago

Vancouver, British Columbia, Canada Spring Financial Full time

We are seeking a skilled Computer Help Desk Supervisor to join our team at Spring Financial, a leading fintech company.

About the Job:

  1. The successful candidate will supervise a team of technical support workers, ensuring they are trained and equipped to provide excellent customer service.
  2. Responsibilities include providing front-line assistance to users, diagnosing and resolving technical problems, and maintaining and organizing a log of problems and solutions.
  3. The ideal candidate will have strong communication skills, experience in a help desk environment, and proficiency in troubleshooting hardware and software issues.
  4. The role also involves contributing to the redesign and improvement of applications and software systems, as well as conducting performance reviews and handling employee development.

Requirements:

  • At least 2-3 years of experience as a User Support Technician/Help Desk Agent.
  • 2-3 years of college program or bachelor's degree.
  • Excellent written and verbal communication skills.

Key Responsibilities:

  • Supervise and train a team of technical support workers.
  • Provide front-line assistance to users through various channels.
  • Diagnose and resolve technical problems.
  • Maintain and organize a log of problems and solutions.
  • Contribute to the redesign and improvement of applications and software systems.

Benefits:

  • A competitive salary.
  • Extended health benefits.