Operations Supervisor

5 months ago

Mississauga, Canada Shipfusion Full time

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization

**The Opportunity**:
As an Operations Supervisor, you will be a key leader in our Toronto fulfillment center leading a team to drive operational efficiency and employee engagement.

**Responsibilities**:

- Ensure the warehouse operates at maximum efficiency, with customer satisfaction being the primary goal by managing, organizing, training, and providing direction for a team of warehouse employees
- Achieving all operational goals and service levels alongside the operations leadership team
- Finding creative solutions for day-to-day operational challenges
- Maintain a safe and healthy work environment ensuring policies and procedures are followed

**Daily and Monthly Responsibilities**
- Supervise daily activities of the warehouse including order fulfillment, quality assurance, inventory control, and logistics coordination
- Manage eCommerce order fulfillment while achieving established service levels
- Work directly with our Customer Support and Account Manager teams to ensure client deliverables are met
- Oversee dynamic and changing customer needs such as special packaging, kitting, and bundling projects
- Lead a highly productive and engaged team while removing obstacles to drive operational efficiencies
- Support new client onboarding and creative fulfillment processes

**Requirements**:

- 3+ years experience leading an operations team in a warehouse environment
- Ability to learn new technologies and custom proprietary softwares quickly
- Ability to hire, coach, train, and manage a team of close to 10 employees
- An ability to learn and adapt quickly in a fast paced changing environment
- Detail Oriented, Strong Interpersonal and Communication Skills
- Fluent in English
- Understanding of OHSA and regulatory compliance is a plus
- High school diploma or equivalent (College degree preferred)
- Experience with Microsoft Excel or Google Sheets

**Benefits**:

- Competitive salary and health benefits for you and your dependents
- 15 Paid Vacation Days

**Job Types**: Full-time, Permanent

**Salary**: $43,479.36-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5L 0B4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- warehouse: 1 year (preferred)

Work Location: In person

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