ERP System Analyst

2 weeks ago

Calgary, Canada LodgeLink Full time

Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

Since our humble beginnings as a small operation in 2003, we’ve grown to encompass four separate business units, and earned a world class reputation, and a track record of over-delivering on promises.

We offer a career, not a job in an environment known for strength, flexibility and brilliance. Like a diamond we look for people who will grow stronger and shine brighter in a fast pace and challenging environment.

We have a full-time position for an **ERP System Analyst in Calgary, AB.**

The ERP Systems Analyst is responsible for managing and maintaining an organization's ERP system, providing escalated technical support to users, analyzing the system to identify areas for improvement, performing system tests, documenting system configurations and training materials, training users on system features and functions, and managing ERP implementation projects. Additionally, the analyst builds reports and dashboards using the report builder in the ERP system and automates data workflows to streamline processes and reduce manual errors. The goal is to optimize the ERP system for efficiency, meet the organization's business needs, and provide valuable insights to internal teams through reports and dashboards.

Key Responsibilities:

- Handle incoming support requests/incidents via a ticketing system and keep a high level of satisfaction from internal customers with respect to our SLA.
- Analyze the nature of the request/incident, categorize it, and diagnose reported incidents through problem-solving and active listening.
- Consult with internal teams to find optimal solutions to reported problems and use all available tools to identify and implement solutions.
- Inform, advise, and transmit instructions to internal customers to solve their incidents.
- Participate in the documentation of incidents, knowledge transfer, and creation of other documents and methodologies.
- Examine user requirements, procedures, and problems to improve existing processes.
- Update and manage business configuration requests.
- Document, develop, and revise system design procedures, test procedures, quality standards, and update system documentation.
- Work with different departments in an organization to understand their business processes and requirements and identify areas where an ERP system can improve efficiency and effectiveness.
- Build reports and dashboards using the report builder in the ERP system and automate data workflows to streamline processes and reduce manual errors.
- Support the UAT process, including designing test scripts, requirements gathering, design workshops, development specifications, testing, and validating data transformations and load results.
- Monitor system performance and recommend changes to improve system efficiency and scalability.

Qualifications:

- Bachelor’s degree in computer science, Information Technology, or related field
- Minimum 3 years knowledge and experience with ERP systems. Experience with SAP Business One, Microsoft Dynamics, or NetSuite is an asset.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Excellent analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical requirements.
- Continuous improvement mindset to improve existing processes.
- Have desire and aptitude to work in a technical, fast-paced atmosphere.
- Strong communication and interpersonal skills, with the ability to work effectively with different departments and stakeholders.
- Strong attention to detail and ability to work independently and as part of a team.
- Experience in modular building industry an asset.

**We are an Equal Opportunity Employer**

At Black Diamond, our value of respect in the workplace is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

Company: Black Diamond Group

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Stock options
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (

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