Bilingual IT Analyst

First Canadian is a national organization and we are experiencing unprecedented growth

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

- Off work 1 hour early on Fridays.
- Earned Time-Off Program and vacation.
- Group Retirement Savings Plan with employer match.
- An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
- Hybrid work options may be available.
- On-site gym including free weekly classes with a qualified trainer.
- Newly renovated facility with ergonomic desks/chairs.
- Educational assistance and career development.
- Employee benefits.
- Health and Wellness spending account.
- Employee Assistance Program (EAP).
- Employee discount programs.
- A Culture Team dedicated to diversity, inclusion and employee programs.
- Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice

If you are motivated to succeed by helping people, then this is the opportunity for you

Based in the Sherwood Park location, under the direction of the IT Manager, the Bilingual IT Analyst is responsible for providing remote and desk side support to First Canadian Insurance Corporation as well as 7 other Wheaton Group companies. This position supports the day-to-day operation and on-going enhancement of the data and voice network communications infrastructure. In addition to providing Tier 2 support, the position leads the resolution of issues with external service providers. The position works as part of a team and collaborates with internal and external contacts to achieve objectives.

**Essential Responsibilities**:

- Helpdesk duties including printer maintenance, user maintenance, and desk-side support. This includes maintaining a working knowledge of the remote management tools in place to provide support to off-site individuals and companies.
- Installing client and server software for upgrading and maintenance of telecommunication systems as well as administration of those systems.
- Utilize tools such as Active Directory, Exchange, Rightfax, Mitel, Oaisys, Cisco, AS400 and various other tools to effectively govern and facilitate a secure working environment.
- Have an understanding of NTFS and its effect on file and folder security.
- Provide recommendations for future systems purchase, upgrade, and usage.
- Represent the company to third party vendors to ensure proper support is given.
- Maintenance of workstation images and management of workstation inventory for efficient hardware replacement should the need arise.
- Knowledge of in place backup systems in order to provide data restoration services.
- Creation and maintenance of procedural documentation for new and old technical initiatives.
- Installation and administration of all third party vendor software such as door security software and surveillance software.
- Be able to maintain the cabling of the network infrastructure including line termination, line tracing via audible toner, and an understanding of the tools required to detect faulty cables.
- Deployment of network infrastructure (switches, routers, access points) as guided by the Network Administrator or IT Manager.
- Escalation of problems as appropriate to the Network Administrator and IT Manager.
- Other duties as required.

**Qualifications**:

- IT Degree or Diploma and 3 years of related experience, or IT Certification and 5 years of related experience.
- Preferred skills are MCSE, COMPTIA A+, Windows 7 and 10, Mac OS A+.
- Valid Class 5 Driver’s License and own vehicle is required.
- Intermediate skill with Microsoft Office (Word/Excel).
- Fluent in both English and French with proven skills in verbal and written communication, are an asset.

This position requires a French and English Assessment as a part of the recruitment process.

Thank you for considering our organization.

We have a Mandatory Vaccination Policy to ensure employee safety due to COVID-19.