Distributed Systems Batch

5 months ago

Montréal, Canada Pomeroy Full time

**Position Description**

**Title: Distributed Systems Batch and Console Operator**

**Core Function**:
Distributed Systems Batch and Console Operator

Perform Computer Operation duties per documented processes and procedures. This includes a working knowledge of customer system environment with ability to interact, troubleshoot issues and work independently in a 7/24/365 Environment.

Shift work and ability to be on site is required.

**Essential Duties & Responsibilities**:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

**Job Duties include**:

- Monitoring Network devices which include Routers, Switches Hubs, Gateways, Firewalls, and resource availability, reliability and performance using Shared Tivoli On Demand Event Management services.
- Respond to alerts automatically generated by Monitoring Tools (Viewpoint, Netview, Tivoli, Omnibus, etc..)

**Monitoring**:

- Perform a general health checking review each day to ensure the systems are working and no alerts or system errors or problems can be seen
- Respond to alerts automatically generated by Monitoring Tools (Viewpt, Netview, Tivoli, Omnibus, etc..)
- Monitored devices include, Servers, hubs, routers, switches, gateways and fire walls
- Perform Level 1 Problem Determination Procedure ( Pinging Servers, Network Devices/ subordinates.)
- Perform level 2 Problem Determination on alerts. (eg.. fileystem / CPU checks)
- Escalate incidents to applicable support Teams
- Document all incidents encountered with detailed steps taken.
- Escalate to 3rd party vendors when necessary to resolution.,
- Escalate / engage MI when required.
- Monitor TSM backups via Trinity. Escalate Missed or Failed backups.
- check restores on NDMP.
- Monitor OSS link monitor and restart any failed links
- Monitor daily backups and respond to any issues. tape Mounts, bad tapes, rerun backup on failure
- Monitor GNM Request DB
- Support Help desk and respond to requests
- Execute run sheet / batch items that need to be checked or executed
- Reset/restart links, communication lines, devices, Monitors, printers, GUIs,
- Terminate GNM transactions
- Complete OMS Application upgrades/release as required
- ID Administration
- Perform Server Reboots as requested
- Readiness Enablement Testing (testing new servers for alerts.)

**Supervisory Responsibilities: None**

**Knowledge, Skills and Abilities required**:

- Minimum of 2 years’ experience, preferably in a Data Center Operations environment.
- Intermediate understanding of Windows, AIX/Unix, and Network monitoring environments
- Knowledge of batch job monitoring & scheduling tools such as ESP, Control-M, CA-7, and TWS/OPC
- Knowledge of Distibuted Systems devices such as, Servers, hubs, routers, switches, gateways, fire walls
- Knowledge of Outlook, ticketing systems (Maximo, Servicenow,Remedy, Cherwell)
- Be familiar with System Monitoring Tools (Viewpt, Netview, Tivoli, Omnibus, etc..) and processes
- Ability to work independently as well as in a collaborative, team environment.
- Strong experience in 1st level problem determination and reporting
- Understand Problem Management & Change Management requirements
- Ability to multitask with a high attention to detail.
- Must be able and willing to learn new tasks/skills as required
- Must be able to communicate and understand verbal, written and electronic instructions in English and French.
**- **Must have or have ability to obtain L2 Secret clearance

**Physical and Mental Demands**:
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Physical Demands**

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

**Mental Demands**

**General Office Environment**

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

**Salary**: From $25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay

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