Manager, Respite and Residential

6 months ago

Guelph, Canada Hopewell Children's Homes Inc. Full time

**Manager, Respite and Residential Services**

Hopewell is a **leading not-for-profit**, registered charity delivering values-based supports to enhance the quality of life for individuals in our community. For **almost 40 years**, Hopewell has supported individuals of all ages with a wide variety of unique strengths and capabilities. In addition to our regular pillars of support - **residential, respite and recreational support services** - Hopewell also provides specialized programs for people who are living with complex needs that require enhanced medical, and/or behavioural supports.

We want the **best, most passionate people working for us**. If you are a **change-maker, advocate, innovator or want to make a difference in people’s lives, we want you** Whether you’ve just started out in your field or looking to shift gears — Hopewell may have an employment opportunity for you

**Position**:Manager, Respite and Residential Services, Full-Time - 80 hours/bi-weekly**

**Location**:381 Elmira Rd. N., Guelph, ON N1K 1H3**

**Wage Rate: $56,284.80 - $79,019.20 (Based on years of experience in comparable roles)**

**Job Summary**:
Under the guidance of the Director, Operations and Support Services and through active participation with the leadership team, the Manager of Respite and Residential Supports is responsible for planning, directing, and overseeing the management of all client’s support needs within our residential and respite programs. The Manager of Respite and Residential Supports will also be responsible for; evaluating the performance of direct reports, providing feedback and mentoring, overseeing programming, contributing to staff professional development, interviewing, and hiring of support staff, developing departmental budgets, and overall oversight of operational needs of the program.

**Duties & Responsibilities**:

- Provide direct service and support to individuals or clients, such as handling issues, conducting a needs evaluation, or resolving complaints.
- Ensure that each person receiving support is provided with the necessary support and guidance to create an Individual Support Plan (ISP).
- Ensure staff training and adherence to behavioural and/or medical protocols and support strategies as outlined in the ISP and/or Behaviour Support Plan (BSP).
- Ensure that regular review, monitoring, strategy development, documentation and follow up occurs with individuals regarding meeting outcomes identified in ISPs or POCs.
- Communicate with community and act as a liaison between organization and community groups (school, other homes, etc.).
- Contribute to the completion of all relevant reports to the Ministry of Children, Community and Social Services, including but not limited to Serious Occurrence Reports (SORs) service volumes, licensing and compliance, Quality Assurance Measures, Health and Safety Reports etc. Manage the preparation and maintenance of reports necessary to demonstrate high quality programming. Prepares periodic reports for the leadership team, as necessary or requested, to track progress toward program and agency goals.
- Review financial statements, budgets, invoices, personnel activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Maintain awareness of advances in the developmental services sector, government regulations, funding resources, and legislative requirements:

- Possess and demonstrate knowledge of First Aid, CPR, CPI, WHMIS, Occupational Health and Safety Act, fire prevention and safety procedures.
- Ensure that Health and Safety, Serious Incidents/Occurrences and Crisis Management Plans are understood, followed, and reported.
- Immediately advise the Director and/or Executive Director of serious issues/problems/concerns regarding staff, buildings, equipment, and vehicles
- Problem solve and develop solutions for program and staffing issues.
- Provide transportation to individuals via association or public transit as required.
- Collaborate with HR in the hiring process including recruitment, screening, interviewing, selection, orientation, and staff training.

**Qualifications & Experience/Special Requirements**:

- Degree or diploma in a relevant field required.
- Minimum of 5 years of work experience in the developmental services, social services or other directly related field. Minimum 2 years in a leadership role.
- Experience working with people with developmental disabilities, dual diagnoses, and complex behavioural needs;
- Capability to work flexible hours within a variety of settings as required by the changing needs of the program and the people we support;
- Managing on rotating on-call schedule with associated responsibilities;
- ** Must have valid class G driver's license.

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