Dispatch Coordinator

4 weeks ago

Toronto, Canada Biiibo Inc. Full time

As a Dispatch Coordinator, you will be responsible for planning, scheduling, and coordinating deliveries across North America. Logistics is at the heart of our organization, and you will be in constant communication with various stakeholders to optimize the last-mile delivery for our customers. Working alongside your peers, you will own the day-to-day logistics piece by coordinating the entire delivery process using effective communication and analytical skills.

Biiibo is a fast-growing start-up and market leader in the on-demand delivery service for construction materials and supplies space. Since our launch in early 2020, our team has grown from 10 employees to 100 in less than a year With proven success in the industry and no limiting runway, we are growing exponentially and we’re looking for driven challenge-seekers to join our team

**_
Please note that this is an in-person hybrid role located in Vaughan and Toronto. Working remotely is currently not available._**

**_ What you will be doing:_**
- Act as “Traffic Control” by planning and coordinating efficient delivery routes and balancing operational efficiency with customer expectations.
- Absorb and analyze evolving amounts of information to make sound decisions and often changing plans as complications arise.
- Respond and resolve issues using standard operating procedures, your best judgement, and escalating as necessary with the appropriate discretion.
- Predict future problems and implement steps to minimize the impact on our customers.
- Creative problem solving to ensure the customers’ experience is top-of-mind.
- Act as a liaison between customer service, operations, and the warehousing team.
- Communicating with customers regarding status of orders.
- Perform ad-hoc tasks as required.

**_ Do you have what it takes?_**
- You have demonstrated the ability to manage competing demands and prioritize workload against time-sensitive deadlines.
- Flexibility is key - You can navigate stressful situations in a demanding environment.
- Highly organized with strong attention to detail - Last-mile delivery is a very fast-paced environment, be ready for many challenges along the way.
- Clear and concise oral and written communication skills.
- A self-starter capable of punching above weight class.
- Ability to think outside the box and be resourceful - You do not take no for an answer.
- Resilient in the face of challenges - You pull out all the stops to see tasks till completion.
- Forward-thinker with the ability to anticipate and navigate obstacles.
- Be a full participant of the team, supporting and contributing to a positive work environment.
- A dynamic individual with a positive attitude.
- We work in shifts
- Rise & Shine, Early Bird Gets the Worm - Our customers are up early, and so are we. Shifts may begin as early as 6:00 A.M.
- End of the day, We Here to Stay - We support our team all the way through. Shifts may go as late as 8:00 P.M.

**_What’s in it for you?_**
- Be part of and grow with our dynamic team while working with high performing individuals in a team environment.
- We encourage an environment where ideas are not just questioned but challenged.
- We will provide you with the tools you need to develop your career and grow with our company.
- We love to have fun Our monthly team-building outings are what strengthens our Biiibo community
- We are culture-driven, and our team is a priority.
- Lots of office perks including healthy snacks, fresh coffee and meeting the cutest pets

**_ Equal Opportunity Employer_**

Biiibo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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