Logistics Care Specialist

7 months ago

Oakville, Canada HILTI Full time

**What's the role?**:
**Who is Hilti?**:
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

**What does the role involve?**:

- Increase customer delivery satisfaction by providing transparency to outbound shipments.
- Resolve potential fulfilment issues by presenting delivery solutions based on available stock levels, consolidating number of shipments per order, and expedited shipping where relevant.
- Monitor orders on specific holds for accuracy, insuring timely release to distribution centers for shipping.
- Ensure all COP order holds resolved prior to cut off.
- Monitor back orders daily and take corrective actions to resolve in a timely manner.
- Effectively utilize database analysis to record actions taken and characteristics of orders identified as potential failures.
- Develop strong partnerships with materials management/transportation/warehouse.
- Develop trust with field sales to increase AM productivity and reduce inbound calls from field.
- Create stock movements (STO/PO).
- Provide stock movement support for 4 CW’s and 8 DC’s.
- Complete scrap requests for DC’s, HC’s, and Vans.
- Provide reporting and maintenance related to open stock transport orders.
- Maintain inventory levels for Hilti sales vehicles, including background tables to ensure accurate and timely replenishment of inventory.
- Reconcile inventory of vans through transaction forms and regular movement of sales professionals in and out of sales territories.
- Partner with marketing to determine appropriate van inventory limits and product mix.
- Support training of new team members. Additional duties, as assigned.- Our logistics operation is special because we own our whole supply chain, something that’s almost unique for a company of our size.**What do we offer?**:
We’ll give you everything you need to excel in your role and one-to-one coaching. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own book of business while being part of a friendly team.

We’ll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.

**What you need is**:

- High School Diploma/GED required.
- Associates Degree, preferred.
- Minimum two (2) years’ experience, preferred.
- Solid knowledge of SAP systems - APO & R3.
- Functional knowledge of logistics processes.
- Solid knowledge of related business processes (i.e., Product Portfolio Management).
- Excellent interpersonal and customer service skills.
- Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint.
- Good communication, organization, and analytical skills.
- Detail oriented and able to handle multiple responsibilities and make decisions.

**Who should apply?**:
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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