Assistant Manager, Waybill and Rating

4 weeks ago

Québec, Canada Canadian National Railway Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The Assistant Manager, Waybill and Rating is responsible for the day-to-day accounting activities associated with the freight services revenue pipeline including billing, controls, and general accounting activities. The role supervises a team of Senior Representatives, ensuring accuracy, completeness, timeliness of invoicing, and for seeking continuous improvements to processes, systems, and controls. The incumbent prioritizes workload and implements the daily work plan for freight billing activities.

**Main Responsibilities**

**Oversee daily activities**
- Supervise unionized employees
- Handle employee workloads, schedules, and priorities
- Coach employees and oversee employee training
- Ensure timely and accurate processing of billable transactions
- Resolve complex issues and escalate where required
- Collaborate with internal and external customers
- Provide Subject Matter Expertise (SME) on the Rate Electronic Data Interchange (EDI) Network (REN), rating and waybill issues for team members and various stakeholders

**Drive Continuous Improvement and Measure Performance**
- Review team performance continually to ensure productivity and effectiveness
- Identify and seek opportunities for continuous improvement to grow the team capacity
- Provide user specifications to Information and Technology (I&T) and perform User Acceptance Testing (UAT)
- Maintain monthly team metrics and Key Performance Indicators (KPIs)
- Support the development and implementation of strategic initiatives by collaborating with cross-functional stakeholders

**Conduct, Improve and Expand Revenue and Recoverable Audits**
- Help to develop, enhance, and implement controls, reports and processes using new and existing technologies to improve the revenue and recoverable audit process across various streams
- Perform ongoing audits to recapture revenue and generate recoveries across various streams and identify systemic issues
- Analyze audited data to identify trends and patterns, as well as develop predictive metrics
- Develop and implement new tools and processes to sustain the revenue and recoverable audit process
- Review and adapt controls due to the constant evolving nature of business transactions and scenarios

**Working Conditions**

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress.

**Requirements**:
**Experience**

Waybill, Pricing or Rating
- Minimum 3 years of experience in waybill, pricing, rating, or equivalent processes
- Experience in the railway industry
- Experience leading a team*
- Any experience for these above would be considered as an asset

**Education/Certification/Designation**
- Bachelor’s Degree in Accounting, Business Administration or equivalent experience
- Professional Accounting Designation (CPA)*
- Any designation for these above would be considered as an asset

**Competencies**
- Demonstrates agility and drives change
- Knows the business and stays current on industry needs
- Applies critical thinking
- Communicates with impact
- Delegates and empowers others to create accountability
- Collaborates with others and shares information
- Solves problems to create value

**Technical Skills/Knowledge**
- Extensive knowledge of Service Reliability System (SRS), Revenue Management system (RMS) EDI, Systems, Applications, and Products (SAP), Business Warehouse (BW) and the ability to learn and support other critical core systems
- Strong planning, analytical and critical thinking skills
- A solid understanding and knowledge of Microsoft Office (Word, Excel, PowerPoint, Access) and SharePoint
- Fluently bilingual both written and verbal (English, French).

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At C

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