Assistant Boutique Manager, Ogilvy Montreal

4 weeks ago

Québec, Canada Christian Dior Couture Full time

Company: Christian Dior Couture
- Country / Region : Canada
- City : Montreal
- Business group: Fashion & Leather Goods
- Contract type: Permanent Job
- Function: Retail
- Experience required: Minimum 3 years
- Reference No.: CDC08314
- Date of publication: 2023.03.29

POSITION

**JOB PURPOSE**:
Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

- Maximize every sale, minimize stock losses, and bring new clients to the business
- Open and close the boutique
- Coach, staff, schedule, merchandize, and complete inventory ;
- Ensure policies and procedures are followed in order to achieve maximum results

**TASKS & RESPONSIBILITIES**

**Commercial Performance and Team Management**:

- Maximize sales and measure sales performance and conversion rates on a daily basis.
- Provide and inspire outstanding service to our customers
- Assist in assigning and monitoring sales goals of Sales Associates
- Responsible for clientele development
- Train, coach, develop, and manage sales associates in selling skills
- Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
- Facilitate proper communication between management and associates

**Clientele Service and Management**:

- Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
- Train the team on optimizing Capture Rate and After Sale do develop personal customer database

**Product and Stock Management**:

- Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)
- Oversee and participate in department inventories
- Monitor proper pricing of merchandise
- Minimize stock losses

**Process Management**:

- Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
- Help solve problems that affect the department’s service, efficiency, and productivity
- Lock and secure the store, and oversee compliance with all security procedures
- Any other tasks as assigned from time to time

PROFILE

**SKILLS & COMPETENCIES**

**Ability to**:

- Develop and train associates, build relationships, utilize skills of associates most appropriately
- Provide outstanding customer service
- Effectively manage sales staff toward achievement of sales and clienteling objectives
- Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
- Merchandize effectively
- Adjust priorities and manage time wisely in a fast-paced environment
- Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
- Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

**REQUIREMENTS**
- 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
- Sense of initiative and commercial creativity with fashion sensitivity
- Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
- Demonstration of own initiative
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
- Availability to work the hours necessary to open and/or close the store
- Ability to maintain presence on selling floor for long periods as needed
- Strong interpersonal, communication, organization and follow-through skills

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