Restaurant Server

4 months ago

Ottawa, Canada Sheraton Ottawa Hotel Full time

**Position Purpose**:
The position of Restaurant Server ensures excellence in guest service by providing friendly, efficient and accurate food and beverage service to restaurant patrons.

**Day-to-Day Operations**:
Greeting & seating guests, taking and filling orders, fulfilling guest requests
Answering phone and responding to any guest reservation
Acquiring and maintaining extensive knowledge of all food and beverage menus, methods of preparation, presentation, ingredients and service times including food, wine & service tests
Attend and participate in all pre-service meetings and scheduled operations meetings
Be prepared for his/her shift with appropriate cash float, notepads, pens and corkscrew
Responding to guest requests and concerns in a personal, prompt and courteous manner whether on the phone or in person Inform managers of any issues with guest service or satisfaction
Establish team rapport and promote team spirit to ensure superior guest satisfaction and an enjoyable work environment Inform guests of special promotions or daily special features
Knowledge of all services and facilities
Clear all tables properly and discreetly in accordance with service standards
Recommending beverages that compliment a meal
Being aware of services offered or special events in the Hotel
Performing necessary duties required for the efficient maintenance and day-to-day operation of the restaurant including cleaning duties and any specific task assigned by Food & Beverage Outlets Manager and/or Assistant/Supervisors
Ensuring that all service areas are well stocked and kept neat and clean at the beginning and at the end of shift
Maintain friendly and productive relationships with team members and other hotel staff
Utilize the POS. system efficiently (Maitre D), accurately and effectively when placing food & beverage orders or posting payments
Ensuring that all beverage orders are punched in and that there are no verbal orders placed at the bar
Any other tasks as assigned by Food & Beverage Leadership Team

**Requirements**:
**Restaurant & Lounge Server**

**Qualifications**:

- Smart serve certification
- Previous serving experience
- Works well with little supervision within a team environment
- Available to work day and evening shifts any day of the week, weekends including holidays (based on seniority)
- Working knowledge of POS Maitre D, Understanding of WHMIS

**Additional Details**

Guaranteed Gratuities & Staff Meals

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 40 per week

**Salary**: $15.50 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

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