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Duty Manager

4 weeks ago

Delta, Canada TriMark People Solutions Inc. Full time

**Duty Manager - Delta or Edmonton**

We are seeking an organized, collaborative, and safety-focused Duty Manager to join TRAXX, a premier leader in the motor coach industry.

You enjoy working in a fast-paced and collaborative environment where your time management, organizational and critical thinking skills will be consistently engaged. Reporting to the Operations Manager, you will be responsible for leading your Trip Supporter Team (Dispatchers) to success by working collaboratively with the Chief Operator, Motor Coach Operators and the Maintenance Team and respective stakeholders. This means ensuring all dispatch assignments and processes flow efficiently to help bring daily, weekly and monthly assignments to successful execution.

You will demonstrate critical thinking, leadership, communication, and effective planning skills, as you juggle priorities and daily operational events. Your past Supervisor or Management experience will be client (customer) focused and trust-based with effective mentoring and delegation abilities, ensuring the TRAXX team can successfully deliver on its commitments.

**DUTIES AND RESPONSIBILITIES**
- Responsible for maintaining motor coach schedule integrity and charter allocation for best operational results and cost efficiencies.
- Responsible for leading the operational, on-duty team, coaching, and assisting with tasks when needed.
- Responsible for quality checking the charter demand details from Customer Excellence (CE).
- Accountable for ensuring charter demand is promptly assembled or adjusted for changes by the Dispatch Coordinators (DC).
- Accountable for ensuring each charter has a crew and Trip Supporter (TS) assigned.
- Accountable for ensuring the start-to-end trip process is performed safely, timely, and efficiently, including overseeing the domestic (trip entry) & international (outside primary service area) trip checklists.
- Responsible for accurately communicating the situational awareness data and adjusting the Trip Supporter and Dispatch Coordinator tasking to make required changes promptly and safely.
- Responsible for determining when a route assessment is required and completing the assessment if needed.
- Responsible for collaboratively communicating with the maintenance team to ensure charters are assigned in accordance with forecast maintenance schedules during the shift and into the shift handover.
- Responsible for presenting at the daily & weekly operations meetings, which is inclusive of important:

- Restrictions and closures
- Ground risk zones
- Regulatory changes for anticipated areas of operation
- Logistical issues, reduced service capability from CBSA, etc
- Ensure new hire paperwork and onboarding are completed. Train new hires in company processes and procedures.
- Responsible for proactively identifying operational improvements to the (OM)
- Responsible for reviewing and providing shift handover briefings and notes to the next DM.
- Be aware of your role within TRAXX Holding Inc (THI) Q-HSSE (Quality, Health, Safety, Security, Environment) program, including how hazards are identified, reported, and mitigated.
- Handle all restricted and confidential information with utmost information security and in line with the Confidentiality & Non-Disclosure agreement included within this job description.
- With professionalism, tact, and conformance to business etiquette, be an ambassador of THI and its subsidiaries.
- Ensure correspondence is in accordance with business writing etiquette and standards.
- As a representative of the Management Leadership Team, provide visible, active leadership engagement with all parts of the business.

**ABOUT YOU**
You are known for remaining calm and professional while effectively multitasking, problem-solving, and offering operational leadership. Your ability to problem solve, delegate and direct, and effectively communicate with precision and consistent decision-making skills are the key to your success.

**QUALIFICATIONS & EXPERIENCE**
- 3+ years of leadership experience in dispatch operations supported by 4+ years of customer service and operations experience.
- Strong knowledge of dispatch/trip planning techniques, tools and software, including weather, road conditions, vehicle capabilities, and passenger requirements
- Strong analytical, organizational and problem-solving skills
- Proven ability to multi-task and prioritize tasks
- Customer service oriented
- Excellent communication and leadership skills
- Proficient in Microsoft Office Suite
- Post-secondary studies in operations or logistics management or equivalent experience in an asset
- Strong knowledge of Transport Canada regulations and standards

**WORK CONDITIONS**
- Due to sensitive task assignments and documentation, a successful background check is required.
- Must work a flexible schedule that includes evenings, weekends, and holidays.

**WHAT’S IN IT FOR YOU?**
At TRAXX, we are in the people business. No matter your role in the company,