Customer Service Representative

4 weeks ago

Newmarket, Canada Lotek Full time

**Lotek Wireless** is an award winning and world leader in the development, manufacture and marketing of fish and wildlife monitoring systems. Our innovative and internationally recognized radio, acoustic, archival and satellite monitoring solutions allow researchers to track animals, birds and fish of almost any size, in almost any environment.

Our craft is biotelemetry technology; our passion is the environment. We are committed to providing innovative solutions for a sustainable future. Whether an animal moves through a terrestrial, freshwater, marine or avian habitat, Lotek has a system to track it.

Leading researchers around the world rely on Lotek telemetry equipment and expertise. We are proud to be partners in fish and wildlife research being conducted in more than 100 countries - on every continent and in every ocean.
- **The Opportunity**:_

We are seeking a highly motivated _**Customer Service Representative - Technical**_ to join our team in Newmarket. This role is specifically for the _**Wildlife Segment.**_ You will have the ability to interact with professional staff and clients on a technical basis both in an office and a field environment.
- **Requirements**:_
- University degree or college diploma preferred
- Ability to maintain a positive attitude when required to escalate client concerns and manage client expectations
- Proven ability to gain co-workers and customer respect to facilitate a positive outcome of issues
- Three (3) years Customer Service experience
- Excellent communication skills (both written and verbal).
- Good time-management, multi-tasking and able to handle the high volume of enquiries
- Energetic personality, takes initiative, works independently in a multi-tasking, fast paced environment.
- Good knowledge of computers (Microsoft Word, Excel, Outlook, familiarity with Navision an asset).
- Ability to adapt to a changing environment
- **Duties**:_

Supports and coordinates with Sales Account Managers to develop client accounts through active participation in regular account reviews and Segment meetings;
Key liaison between the client and the organization (Sales, Production, Engineering);
Provides technical support on the use of Lotek equipment (VHF radio, acoustic, archival and satellite technology);
Assists the Sales Account Managers with active participation in all order entry and follow up;
Documents, investigates and gets closure on all client issues or complaints;
Coordinates work schedules with other CSRs and Account Managers;
Completes all office related administration tasks such as forecasting, quoting, order entry, filing of communications, reporting, mailing, timesheets, expense reports etc. in a timely manner;
Adheres to all Health and Safety Regulations;
Ensures Quality Standards are maintained;
Provide client feedback to the Segment and Product Managers;
Adhere to and participate with all policies of the organization.
- **What we Offer**:_

Competitive compensation and incentive package

Company paid Benefit Plan that includes life insurance, AD&D, Short and long
- term disability, health and dental care

Employee Assistance Program

Outstanding company culture including a Social Committee that organizes monthly events, contests, BBQ’s, and more.

Milestone Anniversary Awards

Paid holidays, sick leave entitlement and Bonus Day

Tuition re-imbursement

Training, support and collaborative teamwork
- **To apply**:_

If you are looking for an exciting new opportunity with a leading-edge company, please send us your resume.

Lotek Wireless Inc. is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs through the recruitment process.

Please note only those persons invited for an interview will be contacted.

To find more out about Lotek go to our Facebook, Youtube page or visit our website.

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Wellness program

Schedule:

- Monday to Friday

Work Location: In person

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