![Acushnet Canada Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
5 days ago
Acushnet Canada Inc., home to the leading brands in golf - Titleist and FootJoy - has an exciting 12-month contract opportunity for a Customer Service Representative.
**Job Summary**:
Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist Customer Service Supervisor with various departmental projects.
**Duties and Responsibilities**:
- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the Customer Service team.
- Attend meetings with Customer Service Manager and Supervisor to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.
**Qualifications**:
- College Diploma or degree in a related field, or equivalent experience.
- Minimum one year of Customer Service experience.
- Excellent interpersonal and communication skills.
- Proficient with a PC; Microsoft Office experience an asset.
- Must be able to sit for long periods and use a telephone.
- Golf industry knowledge and experience an asset.
- Bilingualism in French and English is an asset
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
**Benefits**:
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Newmarket, ON L9N 0M9: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 1 year (required)
- Microsoft Office: 2 years (required)
**Language**:
- French (preferred)
Work Location: In person
Application deadline: 2024-04-16
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