Customer Service Representative

5 days ago


Newmarket, Canada Acushnet Canada Inc. Full time

Acushnet Canada Inc., home to the leading brands in golf - Titleist and FootJoy - has an exciting 12-month contract opportunity for a Customer Service Representative.

**Job Summary**:
Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist Customer Service Supervisor with various departmental projects.

**Duties and Responsibilities**:

- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the Customer Service team.
- Attend meetings with Customer Service Manager and Supervisor to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.

**Qualifications**:

- College Diploma or degree in a related field, or equivalent experience.
- Minimum one year of Customer Service experience.
- Excellent interpersonal and communication skills.
- Proficient with a PC; Microsoft Office experience an asset.
- Must be able to sit for long periods and use a telephone.
- Golf industry knowledge and experience an asset.
- Bilingualism in French and English is an asset

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newmarket, ON L9N 0M9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (required)
- Microsoft Office: 2 years (required)

**Language**:

- French (preferred)

Work Location: In person

Application deadline: 2024-04-16



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