Control Centre Supervisor/dispatcher

3 weeks ago

Markham, Canada Miller Transit Limited Full time

**Miller Transit** has been delivering public transit operations and maintenance services to municipalities in York Region since 1984. Currently, Miller Transit conducts operations under a long-term contract with the Regional Municipality of York. Under this contract, it operates and maintains more than 150 municipally-owned buses, and provides modern, efficient transit services to more than 600,000 residents in the communities of Markham, Richmond Hill and Stouffville. The York Region Transit fleet includes a broad range of vehicles of different makes, models, sizes and configurations. The entire fleet comprises of the new-style, low-floor, wheelchair accessible buses. Over 30 years of proven operating experience

**Job Overview**:
The Control Centre Supervisor/Dispatcher should demonstrate and encourage a “Safety First” lifestyle. They will be responsible for driver discipline, tracking and documenting daily events. The Control Centre Supervisor/Dispatcher will respond to vehicle breakdowns, accidents and road closures to ensure effective and efficient management of the service ensuring maximum reliability and efficiency of run and route coverage. They are required to coordinate switch offs’ of vehicles due to malfunctions and direct and work with Transit Inspectors to manage service. The Control Centre Supervisor/Dispatcher will be responsible for incorporating into route plan factors such as peak travel periods, holidays, special events, and construction with emphasis on time and cost efficiency and will be required to monitor and, maintain service schedules. The incumbent will liase with management and maintenance staff, initiate complaint investigation and response.
- 2 to 3 years’ experience in a supervisory capacity in bus operations.
- Excellent knowledge of geographic locations, vehicle routing opportunities, and traffic conditions within the YRT/VIVA service area.
- Must be extremely flexible and can learn quickly in a fast-paced environment. Must be able to work out of any Miller and YRT location in York Region
- Participate in all training sessions and training deemed mandatory by York Region Transit or Miller Transit.
- Professional, courteous and be able to handle difficult situations and people.
- Experience conducting investigative interviews and suggesting fair disciplinary action.
- Excellent computer, problem solving and customer service skills
- Previous work in a union environment would be preferred.
- The ability to write and communicate effectively, presenting information, and respond to questions from all levels of associates.
- First Aid Training is a requirement and mandatory
- Willing and able to work unconventional shifts including split, evening, holidays, weekends
- Able to operate and demonstrate to staff on the use of all on-vehicle systems including CAD/AVL and GPS System, destination signs, GFI fare boxes, Presto and other/future corresponding software as well as passenger/device securement systems.
- Maintain accurate log of the same as listed above.
- Responsible for ensuring On-Time Departures and must be able to monitor and manage the route system and maximize efficiency.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- dispatching: 2 years (preferred)

Work Location: In person

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