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Monitoring Call Centre Operator

1 month ago

Markham, Canada Firetronics 2000 Inc. Full time

**Overview**

At Firetronics 2000 Inc. safety is our number one concern. We specialize in installing, maintaining and monitoring ULC fire alarm systems. We stand by our services and products, ensuring adherence to all applicable regulations, industry standards and guidelines. One of our principal goals is to be a dependable and trusted partner to our clients, authorities and associations.

**Duties and Responsibilities**
- Monitor fire and security alarm systems utilizing specialized monitoring software and equipment
- Handle all telephone calls efficiently and in a professional manner
- Notify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner following strict procedures
- Diligently keep required records and files
- Prepare and distribute reports internally and to external parties as required
- Follow all established procedures, regulations and guidelines
- Other related duties as may be assigned
- **Please note that this is not a remote position**

**Qualifications**
- Verbal and written fluency in both English and French
- Education: secondary school diploma minimum
- Preferred a minimum of 1 year experience in the same or similar role such as 911 Operator/Dispatcher, Customer Service Representative (CSR), Telephone Operator/Agent, Call Centre Operator/Agent, Answering Service Operator/Agent, etc.
- Excellent telephone and communication skills
- Flexibility to work 12-hour rotating shifts (days and nights required)
- Advanced computer proficiency with strong data entry/keyboarding skills
- Ability to work under pressure
- Attention to detail
- Ability to stay focused at all times during working hours
- Passing criminal record check

**Working Conditions**
- Friendly team environment
- Career growth opportunities
- Continuous operations (24/7)
- 12-hour rotating shifts (4 on
- 4 off Schedule) _- 2 Day Shifts, 2 Night Shifts, 4 Days Off_
- Participation in On Call Schedule required
- Office environment with semi-open workstations
- Located close to major highways and public transit

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$21.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 12 hour shift

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English fluently (required)
- French fluently (required)

Work Location: In person

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