Monitoring Call Centre Operator

4 weeks ago


Markham, Canada Firetronics 2000 Inc. Full time

**Overview**

At Firetronics 2000 Inc. safety is our number one concern. We specialize in installing, maintaining and monitoring ULC fire alarm systems. We stand by our services and products, ensuring adherence to all applicable regulations, industry standards and guidelines. One of our principal goals is to be a dependable and trusted partner to our clients, authorities and associations.

**Duties and Responsibilities**
- Monitor fire and security alarm systems utilizing specialized monitoring software and equipment
- Handle all telephone calls efficiently and in a professional manner
- Notify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner following strict procedures
- Diligently keep required records and files
- Prepare and distribute reports internally and to external parties as required
- Follow all established procedures, regulations and guidelines
- Other related duties as may be assigned
- **Please note that this is not a remote position**

**Qualifications**
- Verbal and written fluency in both English and French
- Education: secondary school diploma minimum
- Preferred a minimum of 1 year experience in the same or similar role such as 911 Operator/Dispatcher, Customer Service Representative (CSR), Telephone Operator/Agent, Call Centre Operator/Agent, Answering Service Operator/Agent, etc.
- Excellent telephone and communication skills
- Flexibility to work 12-hour rotating shifts (days and nights required)
- Advanced computer proficiency with strong data entry/keyboarding skills
- Ability to work under pressure
- Attention to detail
- Ability to stay focused at all times during working hours
- Passing criminal record check

**Working Conditions**
- Friendly team environment
- Career growth opportunities
- Continuous operations (24/7)
- 12-hour rotating shifts (4 on
- 4 off Schedule) _- 2 Day Shifts, 2 Night Shifts, 4 Days Off_
- Participation in On Call Schedule required
- Office environment with semi-open workstations
- Located close to major highways and public transit

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$21.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 12 hour shift

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English fluently (required)
- French fluently (required)

Work Location: In person



  • Markham, Canada Firetronics 2000 Inc. Full time

    **Overview** At Firetronics 2000 Inc. safety is our number one concern. We specialize in installing, maintaining and monitoring ULC fire alarm systems. We stand by our services and products, ensuring adherence to all applicable regulations, industry standards and guidelines. One of our principal goals is to be a dependable and trusted partner to our...


  • Markham, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative is located in Markham and reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to...


  • Markham, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Night Shift Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to...


  • Markham, Canada Black & McDonald Full time

    ABOUT THIS CAREER OPPORTUNITY The Centralized Call Centre Representative is located in Markham and reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to...


  • Markham, Canada Unity Connected Solutions Full time

    Unity Connected Solutions is a full-service Communications Company providing consulting, design, implementation, and support for best of breed communications solutions. A trusted name in the industry our dedication to excellence is exemplified by our advanced technology products coupled with the Company’s in-house highest standards customer service. With...


  • Markham, Canada Unity Connected Solutions Full time

    Unity Connected Solutions is a full-service Communications Company providing consulting, design, implementation, and support for best of breed communications solutions. A trusted name in the industry our dedication to excellence is exemplified by our advanced technology products coupled with the Company’s in-house highest standards customer service. With...


  • Markham, Canada Metergy Solutions Inc. Full time

    About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...


  • Markham, Canada Metergy Solutions Inc. Full time

    **Our Mission**: Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption. **Position Summary**: This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who...


  • Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We are looking for a positive and collaborative Manager, Call Centre Infrastructure to be part of and contribute to our Unified Communications Team! This role is based out of our Markham...


  • Markham, Canada Canadian Insurance Centre Full time

    **About us** Canadian Insurance Centre is a small business in Markham, ON L3R 1A2. We are professional, agile, and innovative. Our work environment includes: - Modern office setting - Growth opportunities **About Us**:The Canadian Insurance Center is a call center specializing in providing insurance to Canadians. We are currently seeking motivated and...


  • Markham, Canada Metergy Solutions Inc. Full time

    **Our Mission**: Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption. **Location**: 8133 Warden Ave (Near Warden and Enterprise) Markham, ON In-Office during training period (3 months+) Hybrid once fully trained Monday - Friday **Position...


  • Markham, Canada SinaLite Full time

    Come join our Family! SinaLite is a family owned business which has been operating since 1999. What started as a small 1,200 square-foot print shop which operated a single small AB-Dick printer has blossomed into a company of 150+ employees, containing several million dollars worth of printing equipment, and achieving a yearly sales revenue of 40+ million...


  • Markham, Canada SinaLite Full time

    Come join our Family! SinaLite is a family owned business which has been operating since 1999. What started as a small 1,200 square-foot print shop which operated a single small AB-Dick printer has blossomed into a company of 150+ employees, containing several million dollars worth of printing equipment, and achieving a yearly sales revenue of 40+ million...


  • Markham, Canada City of Markham Full time

    The City of Markham is proud to be recognized for the 4th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban...


  • Markham, Ontario, Canada City of Markham Full time

    The City of Markham is proud to be recognized for the 4th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban...


  • Markham, Ontario, Canada City of Markham Full time

    The City of Markham is proud to be recognized for the 4th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban...


  • Markham, Canada Max Advanced Brakes Full time

    **Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers. We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer...


  • Markham, Canada Max Advanced Brakes Full time

    **Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers. We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer...


  • Markham, Canada Equest Full time

    Job Summary: Reporting to the Print Supervisor, t he Press Operator is responsible for producing all offset press projects in compliance with job specifications and in accordance with company quality standards and procedures. Coordinates workload schedule to meet customer time frame requirements while achieving optimum productivity. Performs...


  • Markham, Canada Equest Full time

    Job Summary: Reporting to the Print Supervisor, t he Press Operator is responsible for producing all offset press projects in compliance with job specifications and in accordance with company quality standards and procedures. Coordinates workload schedule to meet customer time frame requirements while achieving optimum productivity. Performs...