Receptionist
1 week ago
Responsible to: General Manager, Assistant Executive Director, Business Office Coordinator or Administrative Assistant
General Description: The Clerical Receptionist performs clerical and reception duties along with assisting the Administrator and the Administrative Assistant.
Qualifications: Must have a minimum of Grade 12, ability to answer phones and transfer calls, Microsoft Office Suite - especially Word, Excel and Outlook. Pleasant mannerism, neat appearance, and good teamwork skills. Available to work various hours on a call-in basis and some coverage for vacation or sick leave for other office staff.
**Duties**:
- Answer the telephone within three rings and transfer appropriately.
- Good Customer Service skills, particularly with Walk-in Inquiries as well as residents and their families and friends.
- Answer General Inquiries and make an effort to fill out inquiry records and tracking sheets.
- Take information from Inquiries for the Retirement Community and book tours when possible.
- Become knowledgeable in marketing procedures and able to follow through with them and assist CRC Team.
- Assist with resident move in procedures.
- Prepare temporary or permanent contracts as needed.
- Record, type, distribute and file minutes of committee or team meetings.
- Familiar with frequently used forms and know where to find a master to make copies or find on the computer to make changes as needed.
- Familiar with all corporate policies and procedures.
- Prepare mail for posting; opens mail and distributes mail as required.
- Able to order, receive and control office supplies / code invoices for processing / and maintain related accounts payable information as required or requested by Head Office.
- Maintains all office records pertaining to residents and staff in established filing protocol
- Performs typing services for all departments.
- Receive and store safely resident’s monthly payments, cash or cheques.
- Able to operate office equipment such as printers, fax and copiers, etc.
Carries out other duties as assigned by the General Manager.
- Proficient on some form of computer billing / accounting systems.
- Understanding of the Maintenance Work Order system.
Must be able to communicate in English (written, verbal, reading)
Working Conditions:
- Must be able to deal with exposure to dust during performance of duties and work safely with cleaning compounds
- Lifting alone, maximum 40 lbs. (5-25 lbs. usual) as a minor job function.
- Pushing/pulling using wheeled equipment such as carts, trolleys, maximum 100 lbs. (20-50 Lbs. Usual) as a minor job function
- Stretching/reaching on a regular frequency throughout the shift, as a minor job function.
- Walking with possibility some upstairs walking, up to 3 hrs. Maximum (1-2 hrs. Usual) as a minor job function
- Standing for lengths of time, up to 3 hrs. Maximum (1-2 hrs. usual) as a minor job function
- Bending/stooping on a regular frequency throughout the shift, as a major job function
- Crouching/kneeling for short periods of time as a minor job function
- Carries and transports objects of various sizes, to a maximum of 25 lbs. (5-15 lbs. Usual) as a major job function
- Sitting on a regular frequency throughout the shift, as a major job function.
- Must be able to continuously move during working hours
- Varying lumbar and cervical rotation, as well as shoulder reaching
- Wrist must be capable of moving in all planes
- Various forms of grip, pinching and finger dexterity required
COVID:
- Must be willing to receive or have received the COVID vaccine.
- Negative COVID test result prior to commencing employment.
- Should there be an outbreak, must be able to carry out their duties.
**Job Type**: Part-time
Part-time hours: 12-16 per week
**Salary**: From $16.17 per hour
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- 8 hour shift
- Evening shift
- Weekend availability
Ability to commute/relocate:
- Carleton, ON K7C 4S4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: One location
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