Dispatch Officer

3 weeks ago

Toronto, Canada Oxford Properties Full time

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

Oxford Properties is looking for highly skilled and motivated Dispatch Officer to join the team at Yorkdale Shopping Centre located in Toronto. In this role, you will be responsible for the overall daily operations and maintenance of the facilities as well as customer-focused relationship-building.

**As a member of this team, you will be responsible for**:
**Technology Operations, understanding & monitoring systems**:
People & vehicle counting
Security Video, Card access & Key control
Building Automation & energy Management
Parking gates
Fibre networks
Weather & GPS
CCTV experience in the following products is preferred. Milestone / Genetec / AXIS / Lenel
Experience servicing, integrating, and programming access control systems, CCTV systems, and intrusion systems & other OT systems a plus
Familiar with Aislabs, OxComm, A1 Innovation Group, HID Management, Axon,

**Building Operations Systems**:
HVAC/controls
Life Safety
Electrical

**Security Operations**:
Receiving emergency and non-emergency calls, keeping records, addressing problems, and dispatching appropriate team members
Proactively address problems and suggest solutions
Demonstrates ability to work quickly and efficiently
Possesses strong problem-solving and analytical skills
Exhibits ability to remain calm in a crisis
Communicates clearly and effectively
Provide exceptional customer service at all times
Cooperate with different law enforcement/ police services
Is capable of determining which emergency situations require the most immediate attention
Possesses mental and emotional strength necessary to deal with stressful situations for long period of time
40 hours & rotating shifts
Critical alarm response
Building occupancy monitoring
Monitors all aspects of the Command Centre, including infrastructure and security functions.

**To succeed in this role, you have**:
BES courses, Seneca college
Building Network fundamental courses
Genetec courses
Licensed to operate scissor lift and forklift, electric carts Requirements

This is a one year contract position

**Our story**:
Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

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