Customer Service Associate/cashier

2 weeks ago

Richmond, Canada Canadian Tire Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**:
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally. Customer service and computerized cash register proficiency is essential for success in this position to enhance the customer experience.

**Main Responsibilities and Tasks**:

- Smiles and makes eye contact
- Operates cash register and all point of sales functions.
- Processes customer purchases efficiently, following standardized procedures.
- Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.
- Balances cash and is aware of amount of cash on hand.
- Maintains merchandise around the cash area and ensures that retail basics are executed efficiently.
- Handles multiple customers in an effective and efficient manner.
- Deals with challenging situations and conflict resolution in a professional manner.

**Operations**
- Operates cash register and all point of sales functions.
- Processes customer purchases efficiently, following standardized procedures.
- accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.
- Balances cash and is aware of the amount of cash on hand.
- Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.).
- Takes returns to stock products in respective departments.
- Reports stolen and damaged goods to Management.
- Alerts management to security problems.
- Alerts the respective department on any customer inquiry or concern.
- Shares opinions and ideas on how to improve store success.
- Participates in meetings and all training as required; listens to feedback to improve their own abilities.
- Complies with company, store and department policies.
- abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
- completes other tasks, as required.

**Requirements**:

- Open availablity for all store open hours - Mon - Sat 8am - 9pm and Sun - 9am - 7pm.
- Ability to communicate in English is required (reading, writing, speaking)
- Mandarin is an asset.
- Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
- Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
- Ability to complete detail oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to multitask, adapt and cope with challenging and changing situations.
- Positive attitude, punctuality, and solid work ethic.
- Basic math and typing skills.
- Ability to work efficiently with computerized systems, cash register.
- Ability to work with minimum supervision.
- Experience in a customer service role and/or with a Canadian Tire store is considered an asset.
- Ability to operate a cash register.

**More about the position**:
**Potential Career Opportunities**
- Next levels: Merchandiser, Cashier Supervisor, and Department Manager.

**Physical Demands and Working Conditions**
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

**Our offering includes**:

- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Flexible work hours
- Learning and Development opportunities
- Scholarships
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Employment Verification

High-School or Equivalent

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