Current jobs related to Supervisor, Billing - Kingston - Utilities Kingston

  • Site Supervisor

    4 weeks ago


    Kingston, Canada First Onsite Full time

    **We are growing again - in Kingston - Ontario! **We are looking for our next Site Supervisor on our complex commercial team. This position plays a crucial role in ensuring the smooth operation of our commercial construction projects. You will be responsible for coordinating activities, resources, equipment, and information, ensuring that our construction...

  • Clinical Supervisor

    3 weeks ago


    Kingston, Canada Stride Academy Inc. Full time

    **Role and Responsibilities**: - Assist with the daily operations of the Centre - Conduct client intake and assessments to determine socially significant goals and objectives using a variety of assessment processes and tools including but not limited to: ESDM, VB MAPP, AFLS, EFL, Socially Savvy, PCA, PFA, CPFQ and other measures of psychological...


  • Kingston, Canada Utilities Kingston Full time

    Company Biography Utilities Kingston is located in Kingston, Ontario, equi-distant from Toronto, Montreal and Ottawa, where the St. Lawrence River meets Lake Ontario and the Rideau Canal (a UNESCO World Heritage site) - Kingston is a stunning, historic city that consistently ranks as one of the best places to live in Canada. Kingston’s 123,363...

  • Host/supervisor

    3 weeks ago


    Kingston, Canada AquaTerra Full time

    The Delta Hotel by Marriott Kingston Waterfront Hotel is home to the award-winning restaurant, AquaTerra that serves picturesque waterfront views and the most beautiful, delicious dishes using fresh and local ingredients. Along with our amazing dishes, we strive to hire amazing talent to be part of our team in holding up our standards for our guests....


  • Kingston, Canada Holiday Inn Express Kingston West Full time

    **What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Supervisor you’ll deliver this through managing all aspects of the front office (for example guest registration, business centre, telephone services, guest reservations, customer satisfaction). You’ll also create the...

  • Patio Supervisor

    4 weeks ago


    Kingston, Canada Delta Hotels by Marriott Kingston Waterfront Full time

    **ABOUT US**: At Delta Hotels by Marriott Kingston Waterfront, we strive to provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are...


  • Kingston, Canada City of Kingston Full time

    Opening Statement We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah - nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern Ontario....

  • Restaurant Supervisor

    4 weeks ago


    Kingston, Canada Delta Hotels by Marriott Kingston Waterfront Full time

    **ABOUT US**: At Delta Hotels by Marriott Kingston Waterfront, we strive to provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are...

  • Restaurant Supervisor

    2 weeks ago


    Kingston, Canada Diamond Hotels Management Full time

    **REPORTS TO**:Restaurant Manager **POSITION OVERVIEW**: The Restaurant Supervisor ensures a superior guest experience by efficiently supervising and coordinating breakfast and lunch operations in accordance with hotel and brand standards. **DUTIES & RESPONSIBILITIES**: - Monitor quality of service by observing or asking customers about needs; resolve...


  • Kingston, Canada City of Kingston Full time

    Opening Statement We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah - nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern Ontario....


  • Kingston, Canada Paladin Security Full time

    Portfolio Resource Coordinator - Kingston Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our Kingston Branch. This position will work closely with Paladin’s CSMs to proactively address resource needs,...

  • Project Coordinator

    3 weeks ago


    Kingston, Canada Environmentall Contracting Services Inc. Full time

    **REPORTING TO**:Sr. Project Coordinator ***: The Project Coordinator is responsible for the co-ordination between Project Manager, Operations and Estimator/Sales to support and ensure seamless planning, communication and execution of project life cycle, including but not limited to: - Estimating/Quoting/Tendering - Project Management - Scheduling -...


  • Kingston, Canada Bayshore HealthCare Full time

    Description - External Make “being the difference” your Career.. Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing...


  • Kingston, Canada FunctionAbility Full time

    Why FunctionAbility? NEW monthly phone allowance Signing Bonus (up to $5000!) Relocation Bonus (if applicable) Autonomy over schedule and flexibility allowing for work-life balance Stability of working with a company with over 20 years experience Education Funding Self-directed funding for mental health, wellness and/or retirement savings funding! Billing...


  • Kingston, Canada FunctionAbility Full time

    Why FunctionAbility?NEW monthly phone allowance Signing Bonus (up to $5000!) Relocation Bonus (if applicable) Autonomy over schedule and flexibility allowing for work-life balance Stability of working with a company with over 20 years experience Education Funding Self-directed funding for mental health, wellness and/or retirementsavings funding! Billing App...


  • Kingston, Canada True To You Homecare Full time

    Client lives in a seniors residence. Provides supervision of clients to ensure safety in the home environment and community Provides support for caregivers within the clients’ home environment and community Supervises clients’ participation in routine activities of daily living. May include supervising some personal care activities. - Accompanies...

  • Gft Secretary Pt

    3 weeks ago


    Kingston, Canada Kingston Health Sciences Centre Full time

    Within this role the GFT medical secretary is accountable for contributing to the delivery of the Kingston Health Sciences Centre strategy. As an employee, demonstrating an awareness of and responsibility for actively promoting and supporting patient and family centered engagement and care in all we do. Within this role the employee is accountable for...

  • Office Administrator

    3 weeks ago


    Kingston, Canada Haines, Jones & Cadbury Full time

    **Company Description** Haines, Jones & Cadbury Corporation is the SingleSource Solution for National Accounts by specializing and managing construction materials for multi-location projects including construction, remodel and maintenance. HJC Corp is about Solutions meeting customer-specific needs intact and on time. HJC Corp is about Service every day, to...


  • Kingston, Canada Bayshore HealthCare Full time

    The Client Scheduling Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.Duties and ResponsibilitiesHandle and document prospective client inquiries regarding requests for care and...

  • Secretary 2 Pt

    3 weeks ago


    Kingston, Canada Kingston Health Sciences Centre Full time

    Working under the supervision of the Manager the Secretary II plays a significant role in the flow and functioning of Responsible for secretarial and clerical duties for the hearing aid dispensary and performs other administrative functions as delegated. The Secretary works closely with the Dispensary clerk who has broader responsibilities for maintaining...

Supervisor, Billing

1 month ago


Kingston, Canada Utilities Kingston Full time

Company Biography
Utilities Kingston is located in Kingston, Ontario, equi-distant from Toronto, Montreal and Ottawa, where the St. Lawrence River meets Lake Ontario and the Rideau Canal (a UNESCO World Heritage site) - Kingston is a stunning, historic city that consistently ranks as one of the best places to live in Canada. Kingston’s 123,363 community-minded citizens enjoy an outstanding quality-of-life enhanced by superb intellectual, recreational and creative opportunities and supported by excellent health care facilities and municipal services, programs and facilities.

Utilities Kingston in unique in Ontario, combining water, wastewater, gas and electrical services and a broadband fibre optics provided in one company under the leadership of a single C.E.O. This shared services delivery model gives Utilities Kingston clear advantages in cost savings and customer service over other utility providers in the province. Utilities Kingston has provided the residents of Kingston with safe and reliable utility services for more than 100 years.
Primary Duties
The Supervisor, Billing is responsible for the supervision of customer billing and meter reading, including various financial, regulatory and information systems, for Utilities Kingston. The incumbent leads a team to ensure customer billing inquiries are addressed, policies and procedures are reviewed and followed and billing functions are completed accurately and on a timely basis to ensure key performance indicators are met.

**Major Responsibilities**:

- Develop, foster and enhance a financial and business oriented approach to the billing group.
- Review daily work items and assignments to ensure the proper execution of billing functions.
- Train and coach team members to ensure strong performance and provide opportunities to discuss and implement improvements in processes and customer service.
- Ensure that all customer billing inquiries and complaints are addressed promptly and professionally including escalated inquiries from internal and external sources.
- Work with various departments to investigate and resolve issues identified by the team with regards to bills and the billing system.
- Share responsibility for the integrity, security and accuracy of data within the customer information and billing system and any necessary changes including supporting the cleansing of the current CIS to be ready for a new CIS implementation.
- Coordinate rate implementation and bill presentment audits with billing team.
- Prepare and deliver annual employee performance evaluations and identify development opportunities.
- Update and maintain the billing system to ensure it reflects current rates for all utilities.
- Foster engagement and a positive work environment and ensure transparency and consistency in dealing with staff.

**Skills and Abilities**:

- Advanced written and verbal communication skills
- Intermediate MS Office skills
- Intermediate coaching skills with the ability to train employees on established procedures
- Intermediate problem solving and conflict management skills
- Intermediate organization and planning skills
- Intermediate customer service skills to ensure decisions are aligned with organizational needs

**Knowledge**:

- Intermediate knowledge of billing and customer information systems of Utilities Kingston
- Intermediate knowledge of Occupational Health and Safety requirements as it relates to individuals, the organization and operational requirements
- Intermediate knowledge the contents and administration of the Collective Agreement

Education, Certification and Other Qualifications Required
- Undergraduate diploma in business preferred
- 3-5 years’ in either a supervisory role or experience with billing systems and metering technology

Special Working Conditions/Conditions of Employment
- Valid G Glass License

**Note**: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be asked to perform other duties which may be assigned from time to time.
Closing Statement
Your resume and/or cover letter must clearly demonstrate how you meet the requirements of the position.
Accessibility Statement
Appropriate accommodations will be provided as required by the Accessibility for Ontarians with Disabilities Act (AODA) upon request.
Employment Equity